http://ezinearticles.com/?cat=Business:Customer-Service EzineArticles.com - Trusted By Millions as The Source For Quality Original Articles http://creativecommons.org/licenses/by-nc-nd/2.0/ Customer service is often an overlooked aspect of doing business. When it comes to competitive industries that operate online, the level of customer service provided by companies is often the key between success and failure. This concept has been grasped and embraced by one company this year, more than the others, and this company exists in the eye cream market. Fri, 03 Jul 2009 14:16:13 -0500 http://ezinearticles.com/?Annual-Customer-Service-Award-is-Won-by-an-Eye-Cream-Company&id=2561378 http://ezinearticles.com/?Annual-Customer-Service-Award-is-Won-by-an-Eye-Cream-Company&id=2561378 We've all had one. That client who on a good day is not the easiest person to get along with! Managing them can drain your energy and make you cringe each time the phone rings! Thu, 02 Jul 2009 14:57:53 -0500 http://ezinearticles.com/?7-Ways-to-Manage-Even-the-Most-Difficult-Client&id=2557091 http://ezinearticles.com/?7-Ways-to-Manage-Even-the-Most-Difficult-Client&id=2557091 Through the last 5 to 6 years our customer service in the US has been atrocious and I would cringe every time I thought I would have to use customer service on most every product I was using. You couldn't understand what they were saying; they really had no idea what they were doing and we couldn't figure out what the heck to do. Thu, 02 Jul 2009 13:55:59 -0500 http://ezinearticles.com/?Customer-Service-is-Getting-Better!&id=2195156 http://ezinearticles.com/?Customer-Service-is-Getting-Better!&id=2195156 How valuable is it to keep your word to your customers? Are you unknowingly causing them to mistrust you? Read on to discover how you can fix this common problem amongst business owners and managers. Wed, 01 Jul 2009 16:56:32 -0500 http://ezinearticles.com/?The-7-Keys-to-Keeping-Customers-Key-Six-Be-Reliable&id=2528709 http://ezinearticles.com/?The-7-Keys-to-Keeping-Customers-Key-Six-Be-Reliable&id=2528709 Doing more with less is challenging in any economy. Doing more with less is the fundamental premise of partnering which is why companies see greater value in strengthening their partner portfolios during these times. In late May, eighteen alliance executives gathered in Silicon Valley to discuss the challenge - Serving our customers and enabling prosperity through better partnering. Wed, 01 Jul 2009 16:30:07 -0500 http://ezinearticles.com/?Serving-Our-Customers-Through-Better-Partnering-Doing-More-With-Less&id=2528006 http://ezinearticles.com/?Serving-Our-Customers-Through-Better-Partnering-Doing-More-With-Less&id=2528006 The best means of administering a survey depends on whether it is a transactional or relationship survey Wed, 01 Jul 2009 15:42:28 -0500 http://ezinearticles.com/?How-to-Administer-Your-Customer-Survey&id=2517538 http://ezinearticles.com/?How-to-Administer-Your-Customer-Survey&id=2517538 If the product is identical from multiple retailers, and you've removed the price barrier - what's left? Service. Focus on providing the customer with a better experience, better service, or a better value, and you'll win their loyalty. Wed, 01 Jul 2009 15:09:30 -0500 http://ezinearticles.com/?Spank-the-Competition-With-Superior-Service&id=2546972 http://ezinearticles.com/?Spank-the-Competition-With-Superior-Service&id=2546972 Customers make your business successful. Without them you don't have a business. Have you ever thought about how many customers you need to make your business thrive? The answer may surprise you and it may change your mind about how to attract and keep your best customers. Wed, 01 Jul 2009 13:16:45 -0500 http://ezinearticles.com/?How-Many-Customers-Do-You-Need?&id=2526375 http://ezinearticles.com/?How-Many-Customers-Do-You-Need?&id=2526375 Team work is important when you're talking about customer service skills. Without team work and cooperation between associates everything will fall apart and your business will not succeed. Wed, 01 Jul 2009 08:02:55 -0500 http://ezinearticles.com/?Team-Work-is-Essential-to-Good-Customer-Service&id=2546003 http://ezinearticles.com/?Team-Work-is-Essential-to-Good-Customer-Service&id=2546003 We all love good customer service. Well, who doesn't, eh? But is there anyone who hasn't heard or experienced with bad customer service? In fact, we could never easily forget any bad customer service experience, couldn't we? Admit it, you still remember your last bad customer experience, and vow not to visit or patron it ever again, right? Wed, 01 Jul 2009 07:44:24 -0500 http://ezinearticles.com/?Win-Them-Over&id=2523449 http://ezinearticles.com/?Win-Them-Over&id=2523449 The competitive business market today requires all businesses to instill good customer service skills in their work force. Without good customer service skills it becomes difficult to retain a regular and consistent customer base because the customers you do get will walk away dissatisfied. Tue, 30 Jun 2009 15:54:37 -0500 http://ezinearticles.com/?Good-Customer-Service-Skills&id=2540454 http://ezinearticles.com/?Good-Customer-Service-Skills&id=2540454 Good customer service is always good business, but in an economy where greater competition for fewer dollars is fierce, it becomes an issue of survival. Modern consumers are savvy, discerning, demanding and presented with more options than ever before. Getting them to care about your brand requires first showing that your brand cares about them. Tue, 30 Jun 2009 14:43:00 -0500 http://ezinearticles.com/?It-Is-the-Customer-Service,-Stupid&id=2522143 http://ezinearticles.com/?It-Is-the-Customer-Service,-Stupid&id=2522143 In a society that is reliant on digital devices, that has so many ways to communicate electronically, you can make a distinct impression by taking the time to communicate with your customers, prospects and others by using the "old fashioned" power of the personal note. I wrote a note to my sister a few weeks back. No, I mean I wrote it - with pen and paper. Tue, 30 Jun 2009 14:32:24 -0500 http://ezinearticles.com/?Developing-Lasting-Customer-Relationships-by-Making-it-Personal&id=2542469 http://ezinearticles.com/?Developing-Lasting-Customer-Relationships-by-Making-it-Personal&id=2542469 What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is information. Tue, 30 Jun 2009 13:01:26 -0500 http://ezinearticles.com/?Be-a-Resource&id=13595 http://ezinearticles.com/?Be-a-Resource&id=13595 Where did everybody go? You and I both have been in stores where it's hard to find someone who is available or willing to help you. And when you find someone, just how helpful are they? It seems to me that Customer Service has been downsized in this economy. Tue, 30 Jun 2009 11:49:35 -0500 http://ezinearticles.com/?Customer-Service-Downsizing&id=2520858 http://ezinearticles.com/?Customer-Service-Downsizing&id=2520858 Do you provide computers services to local small businesses? Get prepared to address sales barriers that can prevent you from growing your company. This article offers tips to help you get past objections your potential long-term clients might have to your computers services. Mon, 29 Jun 2009 15:44:32 -0500 http://ezinearticles.com/?Computers-Service-Tips-For-Getting-Past-Small-Business-Sales-Barriers&id=2536456 http://ezinearticles.com/?Computers-Service-Tips-For-Getting-Past-Small-Business-Sales-Barriers&id=2536456 This article discusses the pros and cons to being a customer service representative for a business. This is from a customer service rep's point of view. Mon, 29 Jun 2009 15:00:11 -0500 http://ezinearticles.com/?Working-As-a-Customer-Service-Representative&id=751289 http://ezinearticles.com/?Working-As-a-Customer-Service-Representative&id=751289 Do you have the information your customers want and need or are you showing them they should go elsewhere to get the products and services you sell? Here's what you can do to make sure your customers know that you know what you're talking about when it comes to your industry. Mon, 29 Jun 2009 14:03:13 -0500 http://ezinearticles.com/?The-7-Keys-to-Keeping-Customers,-Key-Two-Be-Knowledgeable&id=2517273 http://ezinearticles.com/?The-7-Keys-to-Keeping-Customers,-Key-Two-Be-Knowledgeable&id=2517273 In an ailing and uncertain economic future, businesses must be even more aware of customer service. Potential customers are limiting their spending and are less likely to spend if the do not feel appreciated. Mon, 29 Jun 2009 13:24:00 -0500 http://ezinearticles.com/?Good-Customer-Service-is-More-Important-Than-Ever&id=2534636 http://ezinearticles.com/?Good-Customer-Service-is-More-Important-Than-Ever&id=2534636 Companies today are trying everything than can to get a leg up on the competition in their fields. They are dropping their prices to meet the needs of a recession, they're promoting customer service skills in all of their associates, and the larger ones are developing what are known as corporate cultures to instill a general ideology across their international brand. Mon, 29 Jun 2009 13:06:32 -0500 http://ezinearticles.com/?What-is-a-Corporate-Culture?&id=2533917 http://ezinearticles.com/?What-is-a-Corporate-Culture?&id=2533917 The best way to keep your revenues growing as well as boost your physical therapy salaries is through customer retention. The way to make your customers stay is by keeping them satisfied with your services. Customer appreciation programs are a proven marketing technique for retaining customers and for taking care of physical therapy salaries. Mon, 29 Jun 2009 11:22:56 -0500 http://ezinearticles.com/?Which-is-the-Best-Way-to-Boost-Physical-Therapy-Salaries?&id=2531433 http://ezinearticles.com/?Which-is-the-Best-Way-to-Boost-Physical-Therapy-Salaries?&id=2531433 I recently walked into a retail store and no one paid attention to me. Employees are either too busy organizing the items they sell or talking with one another. Did you think I bought from them even if I desperately needed one of their items? Fri, 26 Jun 2009 18:59:08 -0500 http://ezinearticles.com/?Retail-Selling-Boost-Your-Retail-Sales-Through-Great-Customer-Service&id=2478023 http://ezinearticles.com/?Retail-Selling-Boost-Your-Retail-Sales-Through-Great-Customer-Service&id=2478023 It is one of the most important questions that organization often ask themselves while introspecting their systems and processes in an effort to enhance the customers experience of interacting with them. It is a very well known fact that only 4 out of 10 customers would come back and point out or complain about their unhappiness of doing business with an organization; the rest would simply shift their loyalty to some other organization. Fri, 26 Jun 2009 15:38:10 -0500 http://ezinearticles.com/?How-to-Retain-Customer-Loyalty&id=2513755 http://ezinearticles.com/?How-to-Retain-Customer-Loyalty&id=2513755 Sales is the goal of any business. Advertising alone doesn't build your brand. Some forms of advertising are losing their appeal. Fri, 26 Jun 2009 14:29:03 -0500 http://ezinearticles.com/?Advertising-Is-it-the-Only-Road-to-Brand-Awareness?&id=2512783 http://ezinearticles.com/?Advertising-Is-it-the-Only-Road-to-Brand-Awareness?&id=2512783 Probably one of the most effective ways to increase your business and retain your customers has to be by providing the best customer service that you possibly can. Unfortunately, these days, finding businesses that actually provide a good deal of customer service and care about their customers are sometimes few and far between. Fri, 26 Jun 2009 14:15:42 -0500 http://ezinearticles.com/?Providing-Wonderful-Customer-Service&id=2512046 http://ezinearticles.com/?Providing-Wonderful-Customer-Service&id=2512046 Are you unknowingly pushing your customers away and sending them straight to your competition? Here are the seven things you need to do in order to keep your current customers happy and satisfied and coming back to you for the products and services they need. Fri, 26 Jun 2009 14:12:54 -0500 http://ezinearticles.com/?The-Seven-Keys-to-Keeping-Customers&id=2512204 http://ezinearticles.com/?The-Seven-Keys-to-Keeping-Customers&id=2512204 Are you looking for a cost-effective way to revolutionize customer service in your business? This article shows ways technology can help you make the most of the data that flows in and through your company to provide faster, more accurate, and better service to your customers. Fri, 26 Jun 2009 11:40:54 -0500 http://ezinearticles.com/?Quality-Assurance-Ensuring-Quick,-Consistent-Service-For-Your-Customers-With-Document-Management&id=2511806 http://ezinearticles.com/?Quality-Assurance-Ensuring-Quick,-Consistent-Service-For-Your-Customers-With-Document-Management&id=2511806 At some point in our lives most of us have heard the old saying, "The customer is always right". This means that even when they're wrong they're right. Fri, 26 Jun 2009 10:58:26 -0500 http://ezinearticles.com/?Do-You-Have-Good-Customer-Service?&id=2510952 http://ezinearticles.com/?Do-You-Have-Good-Customer-Service?&id=2510952 The starting point for effective customer satisfaction surveys is gaining a clear understanding of the goals and objectives of the study. Typically, the process begins with a conference call between the client and the survey company to discuss the products/services provided by the client, type of users (B2B or B2C), demographics of the client's customers, markets served (local, regional, national, or global), and nature of the sales process. Essentially, the vendor asks the client to describe the organization's business model. Fri, 26 Jun 2009 09:53:44 -0500 http://ezinearticles.com/?Customer-Satisfaction-Surveys-and-Client-Satisfaction-Surveys-Getting-Started&id=2508962 http://ezinearticles.com/?Customer-Satisfaction-Surveys-and-Client-Satisfaction-Surveys-Getting-Started&id=2508962 Providing good customer service is a challenge for every businessman. It is a well known fact that satisfied clients are the best promoters for any business. Keep in mind that, customer support is not just about fixing a problem, but forming a relationship with buyers and creating an opportunity for future sales. Read More... Fri, 26 Jun 2009 09:24:43 -0500 http://ezinearticles.com/?How-to-Keep-Your-Customers-Very-Happy&id=2509056 http://ezinearticles.com/?How-to-Keep-Your-Customers-Very-Happy&id=2509056 For a business to be successful, the good old saying must be followed. A customer coming near your property will never harm you but help you. The customer does not require the business but it is the business that requires the customer. Thu, 25 Jun 2009 15:27:40 -0500 http://ezinearticles.com/?How-to-Deal-With-Online-Customers-That-Have-No-Patience?&id=2525014 http://ezinearticles.com/?How-to-Deal-With-Online-Customers-That-Have-No-Patience?&id=2525014 How do you create loyal customers? Every business wants them and this article gives some tips on how you can turn your database into solid gold. Thu, 25 Jun 2009 11:52:00 -0500 http://ezinearticles.com/?How-Do-You-Create-Loyal-Customers?&id=2495102 http://ezinearticles.com/?How-Do-You-Create-Loyal-Customers?&id=2495102 When was the last time you looked at your business from your customer's point of view? If you don't know how you would rate with your customers, you might want to read this article. Thu, 25 Jun 2009 11:48:25 -0500 http://ezinearticles.com/?Whats-Your-Customer-Service-Score?&id=2495030 http://ezinearticles.com/?Whats-Your-Customer-Service-Score?&id=2495030 As cliched as it may sound, the customer really is king. There wouldn't really be a business if there was no customer. The process of customer service and customer satisfaction begins the minute you lay the foundation for your business and continues until you harbor the desire to keep your business afloat and make it profitable. Thu, 25 Jun 2009 10:52:15 -0500 http://ezinearticles.com/?Improving-Your-Business-Through-Quality-Customer-Service&id=1544766 http://ezinearticles.com/?Improving-Your-Business-Through-Quality-Customer-Service&id=1544766 Social media is clearly changing the way brands must manage and monitor their brands. According to a 2008 Cone Business Study, 93% of social media users believe a company should have a presence and 85% believe a company should not only be present but also interact with its consumers via the medium Thu, 25 Jun 2009 08:16:00 -0500 http://ezinearticles.com/?Social-Media-is-the-New-Customer-Service&id=2502279 http://ezinearticles.com/?Social-Media-is-the-New-Customer-Service&id=2502279 How to find out what is really important to your customers. Finding out how your customers think is a real eye-opener. What your competition might be doing to win your customers. Creating customer loyalty. Wed, 24 Jun 2009 15:30:02 -0500 http://ezinearticles.com/?How-to-Retain-Customers-by-Asking-These-Five-Questions&id=2500953 http://ezinearticles.com/?How-to-Retain-Customers-by-Asking-These-Five-Questions&id=2500953 In every business, the customer should be considered the king. Once we realize this, we will also realize that our business is all about keeping our customers happy and not as much about our products and services as we might think. It is often seen that stores are lavishly designed and loaded with expensive merchandise, but without stellar customer service, this is all for nothing. Every company should treat each and every customer like royalty. Keeping this in mind, below are some easy to apply tips that would surely bring a customer back for more: Wed, 24 Jun 2009 13:20:40 -0500 http://ezinearticles.com/?5-Tips-For-Perfect-Customer-Service&id=2517837 http://ezinearticles.com/?5-Tips-For-Perfect-Customer-Service&id=2517837 What's your opinion on surveys? Do you cringe and back away at the thought of taking time to complete one, or would you willingly complete the survey in exchange for a "free" item? The latest trend in dining establishments is to acquire feedback from guests, not by way of a check-off survey card at the table, but by applying today's technologies. Restaurants are supplying 800 numbers and website addresses for guests in an attractively designed pamphlet or postcard, often delivered directly to guests from a dining room manager. Wed, 24 Jun 2009 11:42:04 -0500 http://ezinearticles.com/?Restaurant-Surveys-Diners-Win-Big-With-Feedback-Options!&id=2517480 http://ezinearticles.com/?Restaurant-Surveys-Diners-Win-Big-With-Feedback-Options!&id=2517480 The mere thought of packing and relocating can be tiring. In Los Angeles, moving an entire business with heavy machines and equipment does not compare to moving to a new house. When relocating a business, there are many details (big and small) to take into consideration. Wed, 24 Jun 2009 11:17:17 -0500 http://ezinearticles.com/?Industrial-Moving-Tips-to-Consider&id=2498328 http://ezinearticles.com/?Industrial-Moving-Tips-to-Consider&id=2498328 A few quick tips on improving the quality of your speech that will improve your over all customer service skills and increase customer satisfaction. Customer service is all about communication. The customer service representative is the conduit through which all business transactions must be made and it is of the utmost importance that the customer can fully understand the words coming out of the representative's mouths. When communication breaks down between customer and associate so to goes the sale. We don't want our sale to break down and not happen, we want sales to go up and profits to expand. Tue, 23 Jun 2009 16:04:56 -0500 http://ezinearticles.com/?Improve-Your-Speech,-Improve-Your-Customer-Service-Skills&id=2514816 http://ezinearticles.com/?Improve-Your-Speech,-Improve-Your-Customer-Service-Skills&id=2514816 Proactive supervisors and organizations are dusting off some old techniques for impressing or wowing customers. In some cases, they are also coming up with new approaches to fit the needs of today's customers. In a time when money is tight, many of the strategies are cost-effective and more heartfelt. To help your organization maintain market share while wowing your customers, start thinking of ways to enhance the service experience. Tue, 23 Jun 2009 14:38:20 -0500 http://ezinearticles.com/?Putting-the-WOW-Back-Into-Customer-Service&id=2512321 http://ezinearticles.com/?Putting-the-WOW-Back-Into-Customer-Service&id=2512321 Business is something that is very important for everyone and people always try to preserve their important things. If you think that that your business is causing inconvenience to your business partners then you should write a sorry business letter to explain your position. Tue, 23 Jun 2009 14:36:07 -0500 http://ezinearticles.com/?Sorry-Business-Letter&id=2494992 http://ezinearticles.com/?Sorry-Business-Letter&id=2494992 A Professional knows that not everything they do will work out. "What? Are you kidding me? This means that we all are human! Oh great. I just told my boss how wonderful I am. This is just perfect!" Tue, 23 Jun 2009 13:28:32 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Know-What-to-Do-When-Things-Dont-Work-Out&id=2511610 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Know-What-to-Do-When-Things-Dont-Work-Out&id=2511610 A Professional does not worry about what went wrong. They identify what went wrong, devise a solution, take action and apply the fix. I prefer to call this the "Stop Standing Around Action Plan." Tue, 23 Jun 2009 13:28:10 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Dont-Worry-About-What-Goes-Wrong&id=2511750 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Dont-Worry-About-What-Goes-Wrong&id=2511750 Traditional economic thinking concludes that consumers will naturally gravitate to the best products and services that offer the most competitive price. But recent studies of consumer experiences highlight that an emotional connection has an equal to if not potentially greater influence on how consumers spend. This article explores how consumers' emotions in conjunction with prices and quality create increased customer engagement. Tue, 23 Jun 2009 13:14:16 -0500 http://ezinearticles.com/?Creating-a-Customer-Centered-Company&id=2510547 http://ezinearticles.com/?Creating-a-Customer-Centered-Company&id=2510547 A Professional will ask for help when they need it because they realize that they don't know everything, can't do everything and can't be everywhere. That's just the way it is. Read here about asking for help. Tue, 23 Jun 2009 12:00:16 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Ask-For-Help&id=2511488 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Ask-For-Help&id=2511488 A Professional will tell someone when they don't know and then tell them what they will do to find out. This is what we call "reasonable and considerate." Read here to start becoming a true Professional. Tue, 23 Jun 2009 11:55:29 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Tell-the-Customer-When-They-Dont-Know&id=2510763 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Tell-the-Customer-When-They-Dont-Know&id=2510763 Last Valentine's Day, several neighborhood businesses including an event planner (she organized it), dentist, women's medical clinic, florist, health food store, clothing boutique, shopper newspaper, museum store, gym, bookstore and beauty salon joined forces for a month-long promotion to attract and serve women, especially those 30 and older. The bookstore hosted a series of "Beauty Inside Out" - themed series of in-store demonstrations and mini-seminars each led by a manager of one of the participating businesses and highlighting a book collection and the local partners' related products and services. Tue, 23 Jun 2009 11:52:00 -0500 http://ezinearticles.com/?Coddle-Local-and-Lucrative-Niche-Customers&id=2511523 http://ezinearticles.com/?Coddle-Local-and-Lucrative-Niche-Customers&id=2511523 A Professional knows everything there is to know about their Customer. Wow! A first for some of you! Read here about how to get to know your Customer! Tue, 23 Jun 2009 11:04:51 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Get-to-Know-Their-Customers&id=2510321 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Get-to-Know-Their-Customers&id=2510321 A Professional knows the rules and uses them to help a Customer not deny a Customer. Knowing the rules is part of the game. Every organization has rules and regulations that have been written and implemented to do one thing. Protect the dollar. That's right. You heard it here first. Revelation time! So, if that is the way it works (and it does) what does the average Customer Service person working in Customer Service do or need to know? Tue, 23 Jun 2009 10:53:07 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Know-the-Rules-and-How-to-Play-the-Game!&id=2510239 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Know-the-Rules-and-How-to-Play-the-Game!&id=2510239 What would a Customer Service Professional do? A Professional understands and uses whatever tools are available to help their Customer. These include "Hard" tools and the "Human" tools. Read here abut which tools are the best to use and why. Tue, 23 Jun 2009 10:50:54 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Use-Tools-to-Help-Their-Customers&id=2510588 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Use-Tools-to-Help-Their-Customers&id=2510588 Profits can be elusive at the best of times; not knowing or allowing for unexpected costs of client servicing can quickly reduce even generous profit margins. Here are some ways to assess the situation and hedge your bets to protect yourself and your firm from those customers who want to gobble up all your time. Tue, 23 Jun 2009 10:49:58 -0500 http://ezinearticles.com/?Profit-Protection-Calculating-the-Cost-of-Client-Servicing&id=2510586 http://ezinearticles.com/?Profit-Protection-Calculating-the-Cost-of-Client-Servicing&id=2510586 I was looking over the evaluations from a recent seminar I conducted, and I concluded two things: The program was successful, given the criteria I have established; and I am simply not learning enough from my clients. You would think I'd be happy with high scores and even with the critiques that said, mostly, that the class should be LONGER, meaning, participants liked their experience and want more of the same. Tue, 23 Jun 2009 10:49:29 -0500 http://ezinearticles.com/?Seven-Critical-Questions-We-Dont-Ask-Our-Clients-and-Customers&id=2510170 http://ezinearticles.com/?Seven-Critical-Questions-We-Dont-Ask-Our-Clients-and-Customers&id=2510170 There are many people who still believe that the customer is always right. And while there is some truth to this statement, it is not entirely accurate either. Tue, 23 Jun 2009 10:28:57 -0500 http://ezinearticles.com/?The-Value-of-Customer-Service&id=2514504 http://ezinearticles.com/?The-Value-of-Customer-Service&id=2514504 Businesses are loosing customers daily due to one poor computer programming issue. Here is what you hand your computer programmer to fix it. Tue, 23 Jun 2009 09:30:35 -0500 http://ezinearticles.com/?Your-Business-Can-Be-Losing-Potential-New-Customers-Everyday-Due-to-Poor-Automation&id=2491266 http://ezinearticles.com/?Your-Business-Can-Be-Losing-Potential-New-Customers-Everyday-Due-to-Poor-Automation&id=2491266 What would a Customer Service Professional do? A Professional becomes an expert on how to help their Customer. Do you know why they are experts? Read here for the reason! Tue, 23 Jun 2009 09:24:17 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-Professionals-Become-Experts-in-Their-Profession&id=2509453 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-Professionals-Become-Experts-in-Their-Profession&id=2509453 A Professional has the answers before they are needed. Read here about becoming the "Person With The Answers." Tue, 23 Jun 2009 09:00:08 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Become-the-Person-With-the-Answers&id=2509552 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Become-the-Person-With-the-Answers&id=2509552 Pickles are those special extra things you do to make people happy. It's a special phone call you make to your customer or a handwritten thank you note that you include with every order. Tue, 23 Jun 2009 08:17:23 -0500 http://ezinearticles.com/?Give-em-the-Pickle&id=2492749 http://ezinearticles.com/?Give-em-the-Pickle&id=2492749 Client Relationship Management systems are all the rage with many UK and US law firms. However, they are yet another example of lawyers seeking a technological solution to and age-old problem, how to get close to your client. Mon, 22 Jun 2009 16:09:58 -0500 http://ezinearticles.com/?CRM-in-Law-Firms-Only-Part-of-the-Solution-in-Getting-Closer-to-Clients-and-Winning-More-Work&id=2391667 http://ezinearticles.com/?CRM-in-Law-Firms-Only-Part-of-the-Solution-in-Getting-Closer-to-Clients-and-Winning-More-Work&id=2391667 Names are our true possession in life; it is true that some of us may not like our names and change them. It is also true that we do not like disrespect of our names. Whether it is Smith, Smythe, Schmidt or Jones or Bollinger (ger has the jer sound by the way), our names are all we really have. Corporate America should take heed. Repeat business depends upon so many things, but when a hostess in a favorite restaurant not only pronounced our names correctly but remembers it from three weeks ago, we are very impressed. Impressing customers is what business is all about. Isn't it? Mon, 22 Jun 2009 13:52:13 -0500 http://ezinearticles.com/?Your-Name,-Pronunciation-and-the-Bottom-Line&id=2490359 http://ezinearticles.com/?Your-Name,-Pronunciation-and-the-Bottom-Line&id=2490359 Imagine that you go to look at a gym. You're taken around by staff, shown all of the great features, and are made to feel special. They you sign up and before long you notice that something has changed in the relationship. You're surprised to realize that once you sign on the dotted line, the gym doesn't care about you. Mon, 22 Jun 2009 11:15:29 -0500 http://ezinearticles.com/?Dont-Treat-Your-Customers-Like-Gym-Members&id=2455403 http://ezinearticles.com/?Dont-Treat-Your-Customers-Like-Gym-Members&id=2455403 How can you create a great customer experience, even when they're not spending money with you? Recently, I was conducting a workshop in northern Ohio. The workshop was scheduled to run into the night and rather than share miles and miles of two-lane country roads with drunk hillbillies, I chose to spend the night in a hotel. Mon, 22 Jun 2009 10:28:24 -0500 http://ezinearticles.com/?Act-Like-the-Boss-Just-Left&id=2084572 http://ezinearticles.com/?Act-Like-the-Boss-Just-Left&id=2084572 Everything from an outstanding relationship with a customer to a long lasting marriage is built on trust. Trust affects confidence in how sure we feel, our ability to approach other people or things, and our integrity and interpretation of other's integrity (whether consciously aware of it or not). It affects who we'll do business with, who we'll befriend, and who we'll listen to and go the extra mile for. Mon, 22 Jun 2009 10:03:18 -0500 http://ezinearticles.com/?Building-Better-Customer-Service-7-Ways-to-Build-Trust-and-Increase-Business&id=2470168 http://ezinearticles.com/?Building-Better-Customer-Service-7-Ways-to-Build-Trust-and-Increase-Business&id=2470168 So what do you sell? For a lot of solopreneurs, the answer is just one thing. Maybe two. I'd like to encourage you to rethink that. And even if you have a good selection, it won't sell if it just sits there. Customers show up to do business with you in a variety of different ways so let's talk about how to set up this thing called your "sales funnel" to increase revenue. Fri, 19 Jun 2009 15:54:36 -0500 http://ezinearticles.com/?You-May-Lose-Customers-Without-One&id=2470200 http://ezinearticles.com/?You-May-Lose-Customers-Without-One&id=2470200 When you're meeting with your prospective cleaning service clients, you need to plan and list down probing questions which can make your clients tell you their concerns. In doing so, you get to show the prospective clients that your business is ready to serve their needs and can solve whatever problems they might have. Fri, 19 Jun 2009 13:39:20 -0500 http://ezinearticles.com/?The-Questions-That-You-Just-Have-to-Ask-Your-Potential-Cleaning-Service-Clients&id=2496780 http://ezinearticles.com/?The-Questions-That-You-Just-Have-to-Ask-Your-Potential-Cleaning-Service-Clients&id=2496780 The very best customer service lesson I ever received came from a college girl selling balloons in Disney World. Everyone is your customer and you need to exceed their expectations-every time. Fri, 19 Jun 2009 11:41:49 -0500 http://ezinearticles.com/?Customer-Service-As-it-Should-Be&id=2485092 http://ezinearticles.com/?Customer-Service-As-it-Should-Be&id=2485092 Franchisees are the most visible part of a franchising system's brand name, as they are the ones that run the front counters of the franchised outlets, as they are the smiling faces behind the products and services. All franchises should constantly remind their employers, and workers of their importance and duty to keep that smile, and maintain the utmost in customer services at all times. This is of course, a huge responsibility, and the employee, each and every one of them, needs to understand that it is not just your outlet that's affected; the entire franchise system relies... Fri, 19 Jun 2009 01:45:42 -0500 http://ezinearticles.com/?Remind-Your-Franchise-Outlet-Employees-That-They-Are-the-Brand-in-the-Customers-Eyes&id=2492246 http://ezinearticles.com/?Remind-Your-Franchise-Outlet-Employees-That-They-Are-the-Brand-in-the-Customers-Eyes&id=2492246 A Franchise System is a fascinating business model in many regards. One of the most interesting things is that the franchisor has multiple customers to deal with. For instance, the franchisees are their customer when they sell the franchise and they must keep them happy and doing well during the term of the franchise agreement. Thu, 18 Jun 2009 16:15:42 -0500 http://ezinearticles.com/?The-Customer-Still-Comes-First-Even-in-a-Franchise-System&id=2492055 http://ezinearticles.com/?The-Customer-Still-Comes-First-Even-in-a-Franchise-System&id=2492055 Today's premium answering service does a lot more than answer calls and forward messages. Contemporary answering services tailor their services to businesses, making sure that they fit businesses particular needs. Businesses are frequently surprised at the sheer amount of opportunities an answering service can offer and the high-quality level of support they get. Thu, 18 Jun 2009 13:14:13 -0500 http://ezinearticles.com/?Things-to-Anticipate-in-an-Answering-Service&id=2489021 http://ezinearticles.com/?Things-to-Anticipate-in-an-Answering-Service&id=2489021 No one seems to be talking about it, but surely it is the next step. The intersection between social media and CRM tools. How do we leverage the conversation we are now having with the customer and the use of our customer relationship management engine? Thu, 18 Jun 2009 11:12:15 -0500 http://ezinearticles.com/?CRM-and-How-it-Intersects-With-Social-Media&id=2480332 http://ezinearticles.com/?CRM-and-How-it-Intersects-With-Social-Media&id=2480332 Very simply put most people do not always realize that it is not the flashy obvious actions that profoundly affect a customer's evaluation of our businesses. It is much like the basic fact that it takes 100 pennies to make a dollar. No matter how hard you try, and how insignificant a penny seems to be, it will always take 100 pennies to make up one dollar. Thu, 18 Jun 2009 11:01:56 -0500 http://ezinearticles.com/?Smiling-Catches-Their-Attention-But-Taking-Notes-Keeps-You-in-Business!&id=2480305 http://ezinearticles.com/?Smiling-Catches-Their-Attention-But-Taking-Notes-Keeps-You-in-Business!&id=2480305 Knowing what customers require and expect is essential to conducting business. In today's global economy you must strive not only for customer satisfaction, but must also obtain customer loyalty. In order to obtain the customers loyalty, superb products and services are necessary. The objective is to stay ahead of the competition by delighting customers in ways they do not expect. Wed, 17 Jun 2009 16:25:41 -0500 http://ezinearticles.com/?Quality-Delivering-Customer-Requirements,-Expectations,-and-Delight&id=2416452 http://ezinearticles.com/?Quality-Delivering-Customer-Requirements,-Expectations,-and-Delight&id=2416452 There is a need to pay close attention to your approach to customer service if despite all your efforts, a customer still complains that you are not delivering on your promises. So the question that keeps popping your mind is, "how then do i improve my customer service?" Wed, 17 Jun 2009 16:24:22 -0500 http://ezinearticles.com/?How-To-Improve-Your-Aprroach-To-Customer-Service&id=2477857 http://ezinearticles.com/?How-To-Improve-Your-Aprroach-To-Customer-Service&id=2477857 A brief explanation on customer service skills and some quick and helpful tips on improving them for your business. Your business will benefit from great customer service. Wed, 17 Jun 2009 16:01:33 -0500 http://ezinearticles.com/?Read-Customers-and-Improve-Customer-Service-Skills&id=2483615 http://ezinearticles.com/?Read-Customers-and-Improve-Customer-Service-Skills&id=2483615 If after your best efforts, a customer still complains that you are not delivering what you promised to deliver, and then there is need to pay special attention to creating a better customer service. Why? Because when a customer complains, the customer is actually giving you an opportunity that is a second chance to deliver that which you promised. Wed, 17 Jun 2009 15:35:04 -0500 http://ezinearticles.com/?Complaining-Customers-Should-Be-Your-Best-Friends&id=2477887 http://ezinearticles.com/?Complaining-Customers-Should-Be-Your-Best-Friends&id=2477887 Among the many challenges you face as a business owner in today's crowded market, perhaps the most difficult is effectively communicating your ''story'' or your ''mission statement''. What value does your business and its products and services deliver, who is it delivered to and how? The key to running a winning business, selling more and earning higher revenue is developing clear, easily articulated customer-focused value propositions and communicating them effectively to your customers. Wed, 17 Jun 2009 15:33:45 -0500 http://ezinearticles.com/?Creating-A-Compelling-Customer-Value-Proposition&id=2477880 http://ezinearticles.com/?Creating-A-Compelling-Customer-Value-Proposition&id=2477880 During good times and bad times, organizations cannot afford bad customer service. So how can businesses leverage this critical success factor? Wed, 17 Jun 2009 15:17:29 -0500 http://ezinearticles.com/?How-Exceptional-Customer-Service-in-Todays-Competitive-Marketplace-Can-Increase-Sales&id=2483037 http://ezinearticles.com/?How-Exceptional-Customer-Service-in-Todays-Competitive-Marketplace-Can-Increase-Sales&id=2483037 Do you believe that you cannot be the Southwest Airlines of your industry when it comes to building loyal customers? Read how one local retail store in a rather unglamorous and highly competitive industry has not let that belief stop them from becoming successful. Wed, 17 Jun 2009 15:15:00 -0500 http://ezinearticles.com/?How-Employees-Are-Your-Greatest-Asset-in-Building-Loyal-Customers&id=2483113 http://ezinearticles.com/?How-Employees-Are-Your-Greatest-Asset-in-Building-Loyal-Customers&id=2483113 Every business owner must put it in mind that customer satisfaction is what their business needs in order to grow to the next level. It is when the customers are satisfied with the way that you treat them that they will start helping you to spread the word of excellent customer service you delivered to them. You may have the best rating on Google or wherever, but if your customer service is bad, your business will not survive the test of time. Wed, 17 Jun 2009 15:03:11 -0500 http://ezinearticles.com/?Tools-You-Need-To-Satisfy-Your-Customers-Need&id=2477900 http://ezinearticles.com/?Tools-You-Need-To-Satisfy-Your-Customers-Need&id=2477900 Customer satisfaction is tied directly to profitability. If your customers are happy they tend to be loyal. If they're loyal they not only buy more, they refer other customers. Wed, 17 Jun 2009 10:32:30 -0500 http://ezinearticles.com/?When-to-Conduct-Customer-Satisfaction-Research&id=2470673 http://ezinearticles.com/?When-to-Conduct-Customer-Satisfaction-Research&id=2470673 Too often customers view themselves as kings or lords when they walk into a store. Especially when there is a problem; boy, you really hear the attitude then. Problem solving is a two-way street, and it starts with the customer understanding that the customer service person really wants to find a solution. Customers can aid that process by taking certain steps. Wed, 17 Jun 2009 08:47:07 -0500 http://ezinearticles.com/?Customer-Service-is-a-Two-Way-Street-Do-You-Cause-a-Crash?&id=2234387 http://ezinearticles.com/?Customer-Service-is-a-Two-Way-Street-Do-You-Cause-a-Crash?&id=2234387 In this competitive business world every little thing makes a different in driving customers to purchase your product. It is important to make sure that every single aspect of your organization is doing everything it can to provide the highest quality product to the customer base. One of the often overlooked factors of business success is good quality customer service representation. Tue, 16 Jun 2009 16:24:46 -0500 http://ezinearticles.com/?3-Things-You-Can-Do-to-Improve-Your-Companys-Customer-Service-Skills&id=2476034 http://ezinearticles.com/?3-Things-You-Can-Do-to-Improve-Your-Companys-Customer-Service-Skills&id=2476034 A Professional is an excellent question asker and not a person teller. Now we are in the heart of Customer Service. Read about Professional questioning techniques. Tue, 16 Jun 2009 15:49:21 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Are-Excellent-Question-Askers-Not-Person-Tellers&id=2475279 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Are-Excellent-Question-Askers-Not-Person-Tellers&id=2475279 Excellence in customer service is not a destination, it's a journey, a rite of passage during which the scenery changes. So, use best practice to set minimum standards for delivering on excellence in customer service. Tue, 16 Jun 2009 15:49:18 -0500 http://ezinearticles.com/?Everyones-a-Customer-7-Tips-to-Help-Your-Journey-to-Excellent-Customer-Care&id=1348860 http://ezinearticles.com/?Everyones-a-Customer-7-Tips-to-Help-Your-Journey-to-Excellent-Customer-Care&id=1348860 Trying to start a computer shop? Stop focusing on short-term needs and start learning how to deliver real solutions to steady, high-paying clients. This article provides 3 tips to help you build a profitable computer shop based on providing proactive maintenance services to a solid client base. Tue, 16 Jun 2009 15:22:05 -0500 http://ezinearticles.com/?Computer-Shop-Business-Model-is-Fundamentally-Flawed&id=2483977 http://ezinearticles.com/?Computer-Shop-Business-Model-is-Fundamentally-Flawed&id=2483977 I received a very polite inquiry from India this morning. It read: Can you please tell me exactly, "What is customer Satisfaction?" My first impulse was to suggest reading my book. But after a few seconds, it occurred to me this is a genuine question that is foundational. Tue, 16 Jun 2009 15:05:13 -0500 http://ezinearticles.com/?Seven-Crucial-Elements-of-Customer-Satisfaction&id=2475018 http://ezinearticles.com/?Seven-Crucial-Elements-of-Customer-Satisfaction&id=2475018 To thrive, businesses need to pay attention to how young employees relate to older customers. Those past 50 have the money to buy, but they value how they are treated in the transaction more heavily and are willing to not buy at all if the experience isn't positive. Given the culture's ageist assumptions, they are often treated poorly by default. Tue, 16 Jun 2009 14:54:00 -0500 http://ezinearticles.com/?No-Problem-Is-A-Problem&id=2470331 http://ezinearticles.com/?No-Problem-Is-A-Problem&id=2470331 Customer satisfaction is tied directly to profitability. If your customers are happy they tend to be loyal. If they're loyal they not only buy more, they refer other customers. Tue, 16 Jun 2009 14:30:16 -0500 http://ezinearticles.com/?When-to-Conduct-Customer-Satisfaction-Research&id=2470673 http://ezinearticles.com/?When-to-Conduct-Customer-Satisfaction-Research&id=2470673 A Professional develops Customers by building relationships, not taking orders. Man, that is one sweet experience, isn't it? You are checking in to the hotel and you walk up to the front counter, and it is clean and well lit, and a smiling face greets you with "Good Afternoon, my name is Leonard and welcome to our hotel. Your name is?" Tue, 16 Jun 2009 13:31:40 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Build-Relationships-and-Stop-Taking-Orders&id=2473379 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Build-Relationships-and-Stop-Taking-Orders&id=2473379 OK sports fans, there is a key word here. The word is "exactly." Do you see it? This does not mean maybe, probably, possibly, could be, there is a shot or anything else that does not mean exactly. Tue, 16 Jun 2009 13:30:06 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Tell-Their-Customer-Exactly-What-They-Will-Do&id=2473341 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Tell-Their-Customer-Exactly-What-They-Will-Do&id=2473341 A Professional notifies their Customer what they can and will do. They take the time to tell their Customer what is going to happen and how they will make it happen. Read here about how to do this! Tue, 16 Jun 2009 13:24:20 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Notify-Their-Customer&id=2473301 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Notify-Their-Customer&id=2473301 Now, in theory, this is a simple enough statement. So, read on and find out what you can do to become Professional. In practice, however, it is one of the most difficult. Why? People don't follow through and do what they say they were going to do. Tue, 16 Jun 2009 13:19:38 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Take-Action-and-Follow-Through&id=2473221 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Take-Action-and-Follow-Through&id=2473221 If you are a building owner or construction company just finishing construction on a new facility or just going through the renovation blues, you need a superior janitorial cleaning company. A cleaning service that will prepare your building for its official Grand Opening. Tue, 16 Jun 2009 13:13:39 -0500 http://ezinearticles.com/?Post-Construction-Cleanup&id=2444173 http://ezinearticles.com/?Post-Construction-Cleanup&id=2444173 You pride yourself in a spotless, well-maintained office. You understand the importance of keeping your surroundings clean, sparkling and sanitized. The key a successful business is maintain a clean business environment. Presenting a clean facility is an important first impression for both your clients and customers. Tue, 16 Jun 2009 13:13:03 -0500 http://ezinearticles.com/?Take-Pride-in-Your-Office-Appearance&id=2444194 http://ezinearticles.com/?Take-Pride-in-Your-Office-Appearance&id=2444194 The cleanliness of your employees' workplace speaks volumes about your firm and how you will be portrayed to your clients. There are many firms that choose to have their employees perform the day-to-day office cleaning tasks. Eventually the employees will get too busy to carry out these small tasks and the cleaning will become a neglected priority. Tue, 16 Jun 2009 13:00:30 -0500 http://ezinearticles.com/?Cleanliness-of-the-Workplace&id=2444202 http://ezinearticles.com/?Cleanliness-of-the-Workplace&id=2444202 A call center is a physical location where larger volumes of calls are handled by an outsourced company. It usually a centralized office used for the purpose of receiving and transmitting large volume of telephone requests for the purpose of business transactions. Tue, 16 Jun 2009 10:37:20 -0500 http://ezinearticles.com/?Know-the-Basics-of-Call-Center-Services&id=2467411 http://ezinearticles.com/?Know-the-Basics-of-Call-Center-Services&id=2467411 What would a Customer Service Professional do? A Professional takes the time to confirm. It is the last step in Active Listening. This is the last chance to eliminate confusion. Read about Professional Customer Service skills here. Tue, 16 Jun 2009 08:36:02 -0500 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Confirm-to-Eliminate-Confusion&id=2469967 http://ezinearticles.com/?What-Would-a-Customer-Service-Professional-Do?-They-Confirm-to-Eliminate-Confusion&id=2469967 When clients are making requests of you, it serves your best business interest to think long term. 5% of your current customers are leaving because their friends and colleagues are telling them about the great service your competitors are providing. 9% of your customers are being lured away by your direct competitors discounts, coupons, or initial freebies. Tue, 16 Jun 2009 08:15:05 -0500 http://ezinearticles.com/?Considering-Customer-Satisfaction-Issues?-Think-Long-Term-and-Lifetime-Value&id=2469630 http://ezinearticles.com/?Considering-Customer-Satisfaction-Issues?-Think-Long-Term-and-Lifetime-Value&id=2469630 As a boy, I used to bounce the sun off of my watch while in class and make the little disc of light dance on the wall behind the teacher. I remembered how funny it was as the light danced around the classroom; all of the kids laughed and I felt like the most popular kid in our class. Twenty years have passed and I felt like a boy again as I sat in a meeting doing the same after discovering sunlight reflecting off my watch. However, instead of being amused by the dancing disc of light, it gave me pause as I realized something about my ability to focus, to learn new things and to control the awareness of the people around me. As I moved the reflection of the sunlight around the wall, I noticed how the eyes of everyone around the table would follow it. They would watch where the little, bouncing disc of light would go and what it was shining upon. It amazed me. It was just a reflection of the sun shining through the window. I wasn't creating the light; I was simply deciding where to shine it. Mon, 15 Jun 2009 20:09:55 -0500 http://ezinearticles.com/?Shine-Your-Light-Into-Their-Eyes&id=2469787 http://ezinearticles.com/?Shine-Your-Light-Into-Their-Eyes&id=2469787 As a home-based business is there any reason why you should settle for 2nd rate service? Not if you want to be taken seriously. Mon, 15 Jun 2009 11:25:36 -0500 http://ezinearticles.com/?Demand-Quality-Service&id=2455733 http://ezinearticles.com/?Demand-Quality-Service&id=2455733 Copyright 2009 EzineArticles.com - All Rights Reserved.