Linda Hogan

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Currently reside in beautiful Northern California specifically Carmel, where everday is a beautiful day whether the sun shines or now. Consider myself to be so fortunate to experience the fabulous mountain, ocean and sunset views.

I have a broad business background in the areas of sales, marketing, advertising, operations, finance. Owner/partner of PTel Inc. a distributor of enterprise call center products and Call Center Store an online store for call center products.

Experience includes working with organizations in the design of call routing. Train supervisors and managers how to interpret agent and group performance metrics. One of a handful of Centrex ACD experts in the Country. Over 15 years call center experience.

Previous held position as Marketing and Advertising Manager for large industrial adhesives company in Connecticut.

Hold a B.S. in Marketing and a Masters in Business Administration.

Interests aside from work are Yoga, gardening, reading, wine tasting, cooking, hiking.

Author Links
Blog URL:	http://www.callcentertidbits.com
Business URL:	http://www.ptelinc.com, http://www.callcenterstore.com

Status:	Basic PLUS
Joined:	EzineArticles Member since September 8, 2008
Location:	United States
Articles:	13 Active articles, resulting in 1,428 views
Feedback:	0 comments on these 13 articles

Articles by Linda Hogan

Displaying Articles 1-13 of 13


How to Choose the Best Phone Recorder For Your Application	Telephone-Systems	10/12/2009	0
What Is the Value of a Phone Recorder?	Telephone-Systems	08/11/2009	0
Silence on Hold Can Be Detrimental to Your Business	Customer-Service	08/07/2009	0
What is the Value of Your Call Center Data?	Management	04/22/2009	0
Who is Coaching the Coach?	Management	02/27/2009	0
How Many Agents Do I Need To Answer Calls	Sales-Teleselling	02/04/2009	0
Verification of Telephone Calls May Prevent Legal Action	Management	07/23/2009	0
Accurate Staff Scheduling is a Must For Every Call Center	Telephone-Systems	03/12/2009	0
What is This Metric Called "Service Level" and is it Important?	Customer-Service	12/04/2008	0
How to Find the Ideal Candidate For Your Call Center	Human-Resources	11/03/2008	0
What Value Does a Multi-Skilled Agent Bring to the Call Center	Management	10/13/2008	0
FTC Testifies on Call Centers Consumers Right to Know Act	Customer-Service	09/26/2008	0
Who's Managing Your Call Center	Outsourcing	09/12/2008	0

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Linda Hogan