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Richard Arnold - EzineArticles.com Expert Author
Richard Arnold is the owner of Key Concept Services, Inc., a marketing and business communications firm. For 18 years, KCS has been helping small and medium sized businesses get their "key" message out - externally to clients and internally to employees. The "key" to business success is good communication. When you communicate properly, you connect. When you connect, you communicate. Richard is also a big believer in the Law of Attraction and shows clients ... [More]
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Richard Arnold Email Alerts
- Working On Your Business Versus Working In Your Business
[Business:Management] It is hard to grow a business if you are 100% working "in" it. Most people work "in" their business because by nature, we like to feel important. In other words, it won't get done right unless we're there to make sure it is done right.
- Mentoring for the Future: Grow Your Own Pool of Skilled Technicians
[Self-Improvement:Coaching] What is mentoring? Mentoring is a strategic approach to developing an employee (mentoree) by pairing him/her with a more experienced employee (mentor) who will teach, coach, counsel, sponsor and encourage the mentoree.
- Continuing Education in Collision Repair: A Necessity for Success
[Automotive:Repairs] Unless your collision shop personnel are up on the latest knowledge and repair technology and are constantly learning more, your business is probably falling behind the competition. Yes, training can be expensive sometimes. But by not devoting part of your budget to this important aspect of your business could cost your shop more in the long run.
- Why Reinvent the Wheel? Just Improve It: Upselling Collision Repair Customers
[Automotive:Repairs] There are many services and products that can be used in upselling to your customers. Look around your business for ways to sell your customers more. For every additional product or service you add to your menu, it increases your bottom line profits.
- Thank the Complainers
[Business:Marketing] A customer who complains still wants to do business with you, if you can make things right.
- Teaching Children the Importance of a "Thank You" Note
[Home-and-Family:Parenting] Childhood is the perfect time to express the importance of verbally saying Thank You and beginning to write notes.
- Harness The Power Of Positive Attraction
[Self-Improvement:Attraction] Simply stated, the Law of Attraction says that we attract into our lives, that upon which we place our dominant thoughts. In other words, if we focus predominantly on abundance, solutions and positive outcomes then that is exactly what we will attract back into our lives. In other words, we are what we think and do.
- Drive More Customers to Your Collision Center
[Business:Marketing] Having an automobile accident is usually a very stressful and sometimes traumatic experience for most people. By educating and preparing your customers for this event, you are doing them a favor and keeping your business in their mind when it comes time to choosing a shop to repair their vehicle.
- Unexpected Acts of Kindness
[Self-Improvement:Attraction] Expressing ourselves in writing pays many benefits. Becoming a person that is remembered as someone who remembers will make a big difference for good in the lives of everyone you associate with, personally and professionally ... and in yourself.
- Delegating Responsibility and Work
[Business:Management] Properly delegating responsibility and work does a lot more than make your life as a leader or manager easier. It builds teamwork, increases efficiency, develops careers, raises morale and boosts productivity.
- Employee Recognition Works
[Business:Workplace-Communication] According to Robert Levering, coauthor of Fortune's annual "100 Best Companies to Work for in America", it is not by luck or chance that the best companies to work for are the result of the attitudes and actions of management. The management at these companies sincerely believes that the employees are the ones who are primarily responsible for the success (or failure) of the business. And Mr.
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