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Norma Smith Davis - EzineArticles.com Expert Author
My formal bio is included below, but here is what I think is the most important thing for you to know. I have consulted with managers and supervisors and their staff for 20 plus years. In that time I discovered that there are seven crucial skills and another eight or so important skills that help make managers and supervisors more effective, more professional, or more promotable.
Year in and year out managers need to ... [More]
[View Norma Smith Davis's Extended Author Bio]
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- Management Training - The Dirty Little Secrets
[Business:Human-Resources] Does sending your employee off to training to improve their productivity and performance really work? The answer is yes and no. 75% of the learning takes place after the employe (or you) come back from training. So what is the manager's role in his/her employee's learning?
- A New Twist on Saying Thank You to Your Employees!
[Business:Workplace-Communication] Most of us know that saying thank you to our employees is the greatest motivator of all. But here is a new twist on rewarding your employees in the ways they REALLY want to hear.
- Attitude Problems and the Gen Y Workers
[Business:Human-Resources] Is it an attitude problem or a market condition? The vast number of Generation Y's are sometimes berated as the Generation Why or Generation Whines, and they do have a different attitude about what is important in the workplace. However, their sheer numbers make them a market condition that managers and supervisors will have to deal with for the foreseeable future. This makes it more and more important to set clear expectations, but put your flexibility hat on as well. And one more thing: Not all Gen Y people fit this category.
- Management Skills - How to Deal With Attitude Problems
[Business:Management] Some managers think attitude problems in their employees cannot be measures and therefore there is nothing that can be done. Wrong! Once you have renamed those problems as professional behaviors, you can define them, measure them, include them in job descriptions and even fire people with them!
- Meetings - 7 Things to Do Instead!
[Business:Team-Building] Meetings take up as much as 30% of managers and supervisors time, yet many are not necessary. They can actually take more time than other methods of getting things done, and they make people grouchy! Here are 7 things you can do instead of holding a meeting.
- Customer Service - How to Project a Trustworthy Image Over the Phone
[Business:Customer-Service] Customer service over the phone requires close attention to the enthusiasm, warmth and confidence our voice tone conveys. Since only 38% of the impact of any communication is voice tone and quality, we have to provide our clients with a mental image that builds trust and confidence.
- Employees Don't Want a Superior!
[Business:Team-Building] Ken Blanchard, co-author of The One Minute Manager and now The One Minute Entrepreneur says the most important way that the workplace has changed over the years is this,"Your people want you to be their partner. They don't want necessarily to be boss. They want you to think they bring something to the party, that you are on their side and you want them to succeed".
- How to Have Celebration of Life Event Instead of a Funeral
[Self-Improvement:Grief-Loss] Not everyone wants to be buried in a casket and have a funeral in a church. Yet we want to honor and celebrate the life of our loved ones and friends. Here is a step-by-step guide to celebrating the life of someone you love without making it a church service.
- Are Men's Ties Out - Do They Still Have a Purpose?
[Shopping-and-Product-Reviews:Fashion-Style] According to a Gallop Poll only 6% of men wear a tie every day to work? Do suits and ties still have a place in the office? Would you buy stocks and bonds from a man wearing shorts? Why do some men still wear ties?
- Make Decisions That Stay Decided!
[Business:Team-Building] Make decisions that get implemented by getting people to support the decision and commit to implementing it. Having people verbalize their support helps managers see who may be waffling, who may sabotage, who may be too shy to ask questions.
- Leadership Lessons From the Newspaper, Part 2
[Business:Management] Managers and supervisors can take note of how hospitals are reducing their malpractice lawsuits by counseling their doctors to apologize when they make a mistake. Will it work in business and government? You bet!
- Leadership Lessons From the Newspaper, Part 1
[Business:Workplace-Communication] Leaders in government and industry can take a lesson about communication and collaboration from the example of an Indian tribal leader. Conflicts can be turned around by listening, openly communicating and active collaboration.
- Seven Ways To Turn Good Employees Into Surly, Sullen, Cynical Deadwood!
[Business:Management] Here are seven ways to guarantee that you do NOT have loyal, dedicated, engaged and talented people on your staff. But if you can avoid these seven mistakes you will shine with your employees. Guaranteed.
- Managing People - How To Find The Time To Actually Do It
[Business:Management] We all know an important part of our job as managers and supervisors is to coach, counsel, train, encourage and motivate our staff. But how do we find the time? There are really three parts to a supervisor or managers job, but two of them take up most of our time. Here are three tips for carving out time for your people.
- Manager, Supervisor Skills - Seven Tips For Effective Delegation
[Business:Management] Managers who delegate effectively get better results. Here are seven tips to help managers and supervisors help their staff become proficient at assuming delegated tasks and the manager more effective and promotable!
- Change Management - Managing Your People Through A Change Process
[Business:Change-Management] Change in organizations is constant. But "early adopters" have certain characteristics. When you know what to look for you can identify them make the change process smoother and more effective for managers, supervisors and employees.
- Management Skills - the Being and Doing of Change Management
[Business:Change-Management] For managers and supervisors there is both a Doing and a Being in helping employees during organizational changes. Here's what managers and supervisors need to DO and what they need to BE in order to ride the waves of change in organizations.
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