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Myra Golden - EzineArticles.com Expert Author
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- How to Completely Restore Customer Confidence After Things Go Wrong
[Business:Customer-Service] Every day things go wrong in the service world and we are faced with the challenge of turning service failures into service recoveries. But what does it really take to restore customer confidence and regain goodwill? I began to explore that question more than 10 years ago and since that time I have studied service failure and service recovery from every possible angle and I have benchmarked best-in-service companies throughout the world.
- Are Your Reps Making Any of These Mistakes In Consumer Email Responses?
[Business:Customer-Service] Take a look at 4 of the most common costly and time-consuming mistakes companies force their Customer Service Reps to make when handling email consumer response -- and solid solutions for each mistake.
- 7 Ways to Nail the Customer Who Tries to Push You Into a Corner
[Business:Customer-Service] Here are 7 little tips and tricks to help you get any angry customer to back down. A lot of the time, the demands customers make are just silly and they put the demands out there just to see what they can get.
- 7 Secrets for Moving Customers Out of a Hardball Mentality
[Business:Customer-Service] Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue.
- The Psychology of Angry Customers
[Business:Customer-Service] Often, what makes difficult customers difficult is the fact that they are intensely emotional. They are upset, angry, irate, or ballistic. It is impossible to address the real issues the customer has experienced until we first address the emotion of anger.
When it comes to dealing with angry customers, there are four things you must be crystal clear on. These four critical ideas make up what I call the Psychology of Anger. Get the full story right here.
- Verbal Aikido: 7 Ways to Handle Difficult Customers
[Business:Customer-Service] People using “verbal aikido” can respond to heated situations directly and assertively without being pulled into the drama of the battle and they can lay the foundation for win-win resolutions that maintain the customer’s loyalty – even with angry customers. Here are 7 Aikido principles that will help you more effectively respond to anger.
- Seven Questions About... Generation Y
[Business:Management] Generation Y is in the workforce and making waves. Many supervisors and managers are already pulling their hair out trying to figure Yers out. To be effective (and to remain sane) every manager and supervisor must be able to wrap their mind around how Generation Y thinks, what they expect, and what they need.
How can managers more effectively manage and motivate Yers? Right here Myra Golden offers hardhitting answers to the top 7 questions about managing Generation Y.
- 9 WOW Ways to WOW Customers
[Business:Customer-Service] This week is National Customer Service Week. As we celebrate the people who pay our bills, I want to give a few low-cost and no-cost ideas to WOW Customers so that they come back again and again and tell everyone they know.
- Top 7 Ways Generation X Differs From Booomers
[Business:Management] No, they're not from Mars, but Generation Xers are dramatically different from the Boomers. Here are the top 7 difference you're likely to see between Boomers and Xers in the workplace.
- 7 Business Growth Wow Tactics for Increased Market Share
[Business:Sales] Here are Seven Business Growth W.O.W. tactics for increased market share that you can deploy now:
- 5 Things NOT to Do With Upset Customers
[Business:Customer-Service] Learn exactly what not to do when dealing with upset customers.
- The ABCs of Customer Recovery
[Business:Customer-Service] This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery.
- The Twinkie Defense and 3 Other Strategies Lawyers Use - Tips for Coaching Employees
[Business:Workplace-Communication] Using the skills, strategies, and smarts of lawyers, you’ll be able to more effectively coach your employees to optimal performance.
- 9 Tips for Making Callers Feel Taken Care Of
[Business:Customer-Service] IDEA: Hold a 5-minute training session with
your staff and share these 9 tips for making sure callers
feel taken care of.
- Top 7 Questions About Your Credit Score
[Finance:Credit] Here are the top questions consumers have about credit scores.
- Making Great First and Last Impressions Over the Telephone
[Business:Customer-Service] Here are 5 ways to make the most of the first few seconds of your call and 3 ways to make the most of the last few seconds.
- 9 Steps for Coaching Call Center Agents
[Business:Customer-Service] Here's a field-tested and proven model for coaching call center agent phone calls. It's highly effective for improving quality, yet profoundly simple to execute.
- Upselling: Creating Superior Customer Value Through Up-Selling Valuable Add-Ons
[Business:Customer-Service] Think of Upselling as "Up-Servicing". Surveys and research has found that offering products your customers might find useful is a proactive effort on your part that conclusively leads to increased satisfaction and loyalty.
- Top 7 Things You Need to Know Before Speaking to Your Next Difficult Customer
[Business:Customer-Service] Here's what you MUST know before speaking to your next difficult customer.
- Top 6 Ways to Get An Angry Customer To Back Down
[Business:Customer-Service] Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down
- Top 6 Things Not to Do With Angry Customers
[Business:Customer-Service] Avoid these common pitfalls when dealing with tough customers.
- The Moment of Truth
[Business:Customer-Service] You only get one Moment of Truth with customers. Will it be a moment of misery or a moment of WOW?
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