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Manfred Gollent - EzineArticles.com Expert Author  

Manfred Gollent is an Improvement Architect and Change Agent helping clients ranging from individual professionals to Fortune 500 organizations to improve results, expand their potential and reach their goals more consistently. In this capacity Manfred facilitates Strategy Development, Productivity and Efficiency Development as well as Team Building and Organizational Development. Prior to founding QLI International in 2006, Manfred Gollent has been in Fortune 500 corporate leadership positions for 30 years, including 22 years as ... [More]

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  • Are You Ready For the End?
    [Business:Management] The end of the recession, that is. You know it is coming, the only question is: how soon? Entrepreneurs, business owners and executives have taken many measures to survive the economic crisis persistent for some 20 months.


  • Strategic Planning - Basis For Good Business Or Waste Of Time?
    [Business:Strategic-Planning] When working with clients I am looking at the basics - strategy, processes and people. I have dubbed those three parameters as the "Success Triangle". Why so? Well, let me address this from the other side, the desired outcome: most businesses no matter if they are in the services sector, the industrial sector, consumer based or B2B oriented would like to achieve customer loyalty. Any customer we can retain is more profitable than finding new ones or re-gaining lost ones. Furthermore, loyal customers "brag" about their suppliers, generate referrals and are easier to do business with. The Million Dollar question is how to gain customer loyalty?


  • The Impact of Organizational Development (OD) in the Improvement Process
    [Self-Improvement:Leadership] The significance of Organizational Development is often underestimated when planning a turnaround or significant improvements, yet it represents the single most important parameter when considering the sustainability of any changes that may have been put in place during the process. OD is the main tool to develop and manifest an organization's culture and it is the culture of the organization that sustains how the organization executes, embraces change, manages customer focus, creates new value and integrates new team members.


  • Leadership Gaps - Where to Find Them
    [Self-Improvement:Leadership] Basic operational deficiencies in this context include issues like housekeeping, EHS (Environment, Health & Safety), equipment & process reliability as well as product and service quality. The lack of necessary housekeeping has as a direct result an insufficient level of EHS and can be directly related to serious leadership gaps. The traditional organization will only be as good in housekeeping as it is truly expected by the leader, most likely a little less but never better than the expectation. In addition the expectation and its execution gets diluted by every single hierarchy layer in an organization.


  • Reaching Your Potenitial - A Function of Leadership!
    [Business:Management] When we procure a piece of equipment, a new production line, different technology, etc. we certainly support every effort to maximize the output. It is not unheard of to take measures requiring well beyond the originally budgeted levels in an attempt to maximize the efficiency of the system. Actually, 98% is often considered unsatisfactory and for good reasons! Now, when it comes to the people in our organizations (or ourselves for that matter) we act differently!


  • Success - A Destination Or A Journey?
    [Self-Improvement:Success] Success is certainly something most of us would like to have and few of us ever bother to define in specific terms for themselves. Yes, success is a very personal phenomena which has potentially different characteristics for each individual. Some individuals define success in terms of material parameters like money, house, car or boat others prefer emotional characteristics like prestige, social, political or professional status. In the end it is often a moving target that once achieved in some way it seems to lose its satisfying quality. Consequently, success should ideally become a sustainable state of satisfaction, hence may require a (paradigm) shift in its description.


  • Beyond Customer Service
    [Business:Customer-Service] Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service?


  • Lost Time is Expensive!
    [Self-Improvement:Leadership] Once wasted, time is the only resource that cannot be replaced nor recovered - no matter how great the effort or monetary reward! Consequently, it should be a constant focus for any individual or organization to utilize time wisely.


  • Rising Above the Ordinary - How?
    [Self-Improvement:Coaching] Time passes before our eyes with a dynamic speed and we find ourselves often in the uncomfortable position of being behind plan if we even have made concrete plans. The question remains from which position are we going to look back onto a specific year when we reach it's end? Will it be a year of significant progress? Will we have achieved the goals we had set?


  • Success Lies In Simplicity - Back To Basics!
    [Self-Improvement:Success] While complexity can be quite exotic and exciting, it is simplicity that helps to create a sustainable basis for success. Granted, success has many faces and will be ultimately defined by each person individually. However, the process to become successful has more generic features and simplicity, focus and clarity are significant players in this process.


  • Attitude Is Everything!
    [Self-Improvement:Positive-Attitude] Attitude is an important parameter directing our behavior which in turn drives how we apply our knowledge and skills. The good thing is that attitude is a choice we can make and is not an inherited feature.


  • Who's Responsibility Is It?
    [Self-Improvement:Leadership] The other day I was drawn into a discussion between a few managers. The issue at hand was about whose responsibility a certain task was and the conversation went very traditional leading to the point that "this is not my department's job", this quarrel reminded me of a story that I read a little while ago: The Obstacle in Our Path.


  • The Perils of Multi Tasking
    [Self-Improvement:Success] What is the problem with multitasking? While multitasking is mostly stressful on the individual it is also more often than not ineffective and inefficient. "Multitaskers" typically produce less and of lower quality...


  • Why Are Leadership Skills Important - For Everyone?
    [Self-Improvement:Leadership] Leadership always begins with self leadership and being assigned formal authority does not necessarily make one a leader, let alone a good leader. Power and authority are often misunderstood and misused when leadership is required. Leaders have really only one take - creating results through people.




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