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Kevin Stirtz - EzineArticles.com Expert Author
Kevin Stirtz is the Amazing Service Guy. He is a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Kevin has spoken to thousands of people across the USA and in Europe about how to improve customer service. He has been quoted in major media such as BusinessWeek, the Boston Globe, the StarTribune, Smart Money, Chicago Sun Times and others. Get a free copy of Kevin's Amazing ... [More]
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Kevin Stirtz Email Alerts
- Twitter For Customer Service - 6 Reasons to Consider it in Your Business
[Business:Customer-Service] Twitter keeps getting more popular, more useful and more valuable to companies. It is becoming a rock star in the world of customer engagement tools. But many people are skeptical, or at least unsure. Is it mostly hype? Will it fade away? Or is it a serious tool I should be using in my business? Here are six reasons you should consider using Twitter to serve and connect with your customers.
- Keep Your Customers Coming Back With Clear and Accurate Communication
[Business:Customer-Service] Recently my wife and I stayed at a hotel in northern Minnesota. We had fun but one experience remains in my memory more than any other. The staff at this hotel lied to their customers.
- Customer Service Trainer Offers a Powerful Tip to Improve Service Immediately
[Business:Customer-Service] One of the challenges in improving customer service is putting new ideas to work. Often they're not even new ideas but reminders of what we already know. Ideas are cheap. It's using them effectively that brings us the results we want. Here's a tip to help you improve the quality of your customer service immediately.
- Customer Service Trainer Offers Advice to Keep Customers Happy
[Business:Customer-Service] Often companies do things that make sense from a financial angle but drives their customers crazy. Here's a typical example and how you can avoid it in your company.
- Customer Service Trainer Says to Acknowledge Your Customer's Presence
[Business:Customer-Service] Acknowledge your customer's presence This seems too basic to even mention. What breathing is to living, this rule is to working with customers. So, why even have a rule that deals with it?
- Customer Service Surveys Don't Always Tell the Whole Story
[Business:Customer-Service] Much of the corporate world seems to live on surveys. And while they can be useful, they don't tell the whole story. Make sure you go beyond surveys and use other tools to discover what your customers want. This article tells you how.
- Customer Service Trainer Offers Six Tips For Better Customer Feedback
[Business:Customer-Service] Customer feedback is vitally important to organizations of all kinds. It gives you direct knowledge about what your customers want from you and what they think about your organization. It can tell you what you need to do to keep customers coming back. And, in challenging economic times, a steady flow of accurate customer feedback could be the difference between a healthy business and no business.
- Customer Service Author Asks - Is Customer Service Better Than Sex?
[Business:Customer-Service] Brain science suggests that helping others feels good - as good as many other things we consider highly pleasurable. Here are some ideas and tools to use this research to improve customer service in your organization.
- Customer Service Trainer Offers Ideas to Beat the Recession
[Business:Customer-Service] The recession makes customer service more important than ever. Here are some ideas to beat the recession and build a stronger, more profitable business.
- Customer Service Trainer Offers Five Ways to Improve Service
[Business:Customer-Service] Here are five simple ways you can begin improving the service you deliver to your customers. And you can get started doing them today!
- Customer Service Expert Says - We Always Have a Choice to Deliver Great Service
[Business:Customer-Service] Too often employees treat customers based on their current emotional state. Here are some tools to help remember to treat every customer well every time.
- How to Beat the Recession - Part 2
[Finance:Personal-Finance] Sometimes when our world changes dramatically, we find ourselves grasping wildly for new solutions and ideas. But if we change too much too fast, we risk getting rid of tools that can be useful to us. Or we get paralyzed with fear and wind up doing not much of anything except worrying about how bad things are getting.
- How to Beat the Recession, Part 1
[Finance:Personal-Finance] When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to spend time worrying about how we'll survive in these challenging times. But it doesn't have to be that way.
- Customer Service Trainer Warns - Don't Let Invisible Customers Ruin Your Business
[Business:Customer-Service] Just about every company has invisible customers. And they can destroy your business. But it's easy to get rid of them and it doesn't cost a thing. This article shows you how.
- Customer Service Improvement Starts With the Right Message
[Business:Customer-Service] To make a permanent and significant improvement in customer service, you need to create and share the right message with your customers. Here's how to get started.
- Customer Service Trainer Offers Lessons on Changing Your Company
[Business:Customer-Service] The only way to improve customer service is by making changes. They don't have to be massive or costly though. This article offers ideas on how to get started.
- Customer Service Expert Says Focus on Customer, Not Paycheck
[Business:Customer-Service] A fast way to drive away customers is to see them only as a means to a paycheck. Make sure your employees are focused on helping the customer and you'll keep your customers coming back.
- Customer Service Expert Says to Remember Customer's Names
[Business:Customer-Service] Years ago I heard a quote that goes something like: "Nothing is sweeter than the sound of a person's own name." I don't know who first said this but I agree with them. When we hear someone say our name, it brings us closer to that person.
- Customer Service Expert Offers 5 New Years Resolutions
[Business:Customer-Service] Your business can thrive next year no matter what the economy is like. Use these new years resolutions to improve customer service and keep your customers coming back.
- Customer Service Author Says Thank Your Customers For Complaining
[Business:Customer-Service] We all dislike customer complaints. But complaints can be gold, if we handle them well. Learn how to turn your customer feedback into profits with this article.
- Customer Service Speaker Asks - Does Your Company Have Invisible Customers?
[Business:Customer-Service] Invisible customers can destroy your company. Here's how to prevent them in your business.
- Customer Service Speaker Advises - Know What Your Customers Want
[Business:Customer-Service] Customer will leave if all they get is good service. To keep them coming back you need to give them what they want. Here's how to do it.
- Customer Service Speaker Offers Tips to Make Your Customers Smile
[Business:Customer-Service] Keep your customers coming back by making them smile. Here are some proven tips to help you make that happen.
- Customer Service Expert Offers Advice to Retailers For Successful Holiday Season
[Business:Customer-Service] Even though Black Friday has begun, there is still time for retailers to increase their chances of having a good holiday shopping season. We all know customer service is important, but it's critical during stressful times like the holidays. And when the economy is sour and people want the most for their money, one of the best things your company can do is take steps to improve their customer service. So, get the most from this holiday shopping season by offering your customers Amazing Service. Here are ten ways to make it happen.
- Customer Service Expert Says You Need to Assure Your Customers
[Business:Customer-Service] One of the best ways to keep your customers coming back is to assure them you will help them get what they came to you for. Here are some tips to do this like a pro.
- What is Leadership?
[Self-Improvement:Leadership] Some thoughts on the nature of leadership. Part of leadership is passion for the purpose and the mission of the organization. But it needs to be passion with direction and focus. It needs to have strength of character; courage, integrity and fairness or it cannot sustain itself.
- Is Your Business Healthy?
[Business:Small-Business] If you want to grow your business, first make sure it's a healthy business. Here's how to know the difference.
- Lessons From Greatness
[Self-Improvement:Success] How do great people like Tiger Woods, Bill Gates and others achieve their success? Learn their secrets here. We all have a unique set of skills and talents. Part of our purpose is to use our talents and skills the best we can. Our challenge is to discover what our talents are and how we should use them. Great people have a knack for discovering this.
- Creating Customers
[Business:Customer-Service] You need customers to have a business. Our businesses exist for a reason. I use to think the reason was to make widgets (insert your product or service here). But our customer needs to come first because a warehouse full of widgets does not a business make. However, add a line of several hundred people at that warehouse with money in hand eager to buy those widgets, now you have a business!
- Remember to Have Fun
[Self-Improvement:Happiness] Ten top tips to reduce stress, get more done and have more fun. Think of the people you spend time with (regardless whether for business or personal reasons). No doubt there are one or more people who always bring a smile to your face just by being around them. Do you think they affect others the same way? Do you think they have customers who enjoy them as much as you do? I'd bet they do.
- Focus on the Right Things to Grow Your Business Better
[Business:Marketing] The wrong focus can cause us to make bis mistakes as we run our businesses. This article helps us see the right things to pay attention to to help us grow our businesses profitably.
- How to Keep Your Customers For Life
[Business:Customer-Service] More than two-thirds of customers who leave a business do so due to lousy service. As a business owner, a professional or a salesperson, you can keep more of these customer by using the ideas in this article.
- Small Business Marketing Secrets - Your Guide to Getting More Word of Mouth Referrals
[Business:Marketing] Word of mouth (or "Buzz Marketing") is a big deal these days. But most business owners are baffled when it comes to building buzz for their business. Here are some quick yet powerful tips to build solid word of mouth buzz advertising for your business.
- For More Success Break Your Routines and Traditions
[Self-Improvement:Success] Our success is usually just around the next corner. But we often miss it because we get stuck in ruts doing the same things the same way because, that's how we've always done them. This article helps us see the wisdom of breaking with our traditions and routines so we can find our own success.
- Lessons For More Success
[Self-Improvement:Success] Sometimes life hands us the best lessons in the most ordinary ways. Here are some useful lessons I learned during a weekend in Myrtle Beach, SC.
- Never Return Phone Calls Right Away
[Business:Customer-Service] Getting new customers is never easy. But if you follow some basic rules you can stand out from the crowd and have people lined up to do business with you.
- Do I Really Need to Provide Amazing Service to Everyone?
[Business:Customer-Service] Over the past few decades people and organizations have (generally) gotten better at treating people well. I believe more people understand the value in treating everyone well, not just customers. But, there are always people who don't get it.
- What Message is Your Business Sending?
[Business:Customer-Service] When businesses say one thing yet do another, to their customers, the results can be bad. This article helps you avoid this pitfall and make sure your company's messages are consistent with your actions.
- Top 7 Tips to Be Great Public Speaker
[Writing-and-Speaking:Public-Speaking] One of the best ways to promote your business is to speak to groups. It's an effective way to generate awareness of your company product or service and to begin developing relationships with people who might be interested in what you do.
- Foolish Consistency is the Hobgoblin of Poor Service
[Business:Customer-Service] Here's an example of a good idea executed so poorly it annoys customers rather then helping them. Avoid this huge mistake by reading this article.
- What Do Customers Really Want? New Survey Reveals the Truth
[Business:Customer-Service] Often we think we know what customers want but we never ask them. This article tells us what many customers actually do want, in their own words.
- The Gas Tank Theory of Serving Others
[Business:Customer-Service] To serve others well we need to take care of ourselves. Here are some tips to do just that.
- Make Your Reality Remarkable
[Business:Customer-Service] For the greatest impact make sure your customer service is as good as or better than your marketing. Do this and you'll impress people beyond belief.
- Top Ten Customer Service Tips For the 2008 Republican National Convention
[Business:Customer-Service] The 2008 Republican National Convention is a huge event for its host city. Here are 10 customer service tips to make it a great event that helps the host city shine.
- Customer Service Means Respecting Your Customer's Opinion
[Business:Customer-Service] Too often employees disregard what their customers think. This is a fast track to fewer customers. So here are some tips to help increase customer loyalty by improving customer service.
- Great Customer Service Means Giving Your Customers What They Want
[Business:Customer-Service] Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company.
- Great Customer Service Means Thanking Your Customers
[Business:Customer-Service] Most employees never thank their customers anymore. It's sad but it creates an opportunity for the rest of us who are willing to be thankful and appreciate our customers. This article shares some ideas on how to get your employees to say "thanks" to your customers more often.
- For Best Service, Know What Your Customers Want
[Business:Customer-Service] The first step in getting customers to come back is giving them what they want. This article offers practical advice to learn exactly what your customers want from you so you can help them get what they want.
- Customer Service Expert Offers 5 Steps to More Job Security
[Business:Customer-Service] In tough economic times, you can make yourself a more valuable employee by sharpening your customer service skills. Here's an easy way to get started.
- Six Steps to More Loyal Customers
[Business:Customer-Service] Many people talk about customer loyalty. Here's a simple six step system to help you do something about it.
- You're Here to Serve Your Customers
[Business:Customer-Service] We all get busy in our jobs. It seems there are always more things to do than any one person could possibly get done. From meetings to special projects to covering for co-workers.
- Customer Service Speaker Offers Tips For Going the Extra Mile
[Business:Customer-Service] A fast and easy way to build loyalty is by going the extra mile for your customers. Here are two effective strategies to do so quickly and easily.
- Improve Customer Loyalty by Appreciating Your Customers
[Business:Customer-Service] It's easy to disregard and even ignore our customers, especially our regular ones. But they make our business and we can keep them more loyal by offering sincere appreciation. Here's how.
- Remarkable Service Starts With a Great First Impression
[Business:Customer-Service] The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. When you do that consistently, with every customer, every time, then you'll see customer loyalty, retention and referrals go straight through the roof.
- Six Steps to Remarkable Service
[Business:Customer-Service] We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow.
- Four Things Airlines Can Do to Improve Customer Service
[Business:Customer-Service] Poor customer service from airlines is legendary. It's cliche. It's so common that when we do get great service we feel like we've won the lottery, if only for a moment. But it doesn't have to be that way. Here are four things any of our airlines could do to improve the quality of service they're providing to their customers.
- How to Handle Customer Complaints
[Business:Customer-Service] Complaining customers can be a drag. or they can be an opportunity. This article shows you how to convert complaints into solutions and keep your customers coming back.
- Any Business Can Deliver a Great Customer Experience
[Business:Customer-Service] Amazing customer service is not hard. But it does require consistency and attention to details. Here's how one company does it well.
- Forget Who Your Customers Are - Focus on What They Want
[Business:Customer-Service] To be able to deliver amazing customer service you need to know what your customers really want. Take the time to discover this and you'll be positioned to deliver the best service your customers have ever had.
- A Customer Experience Lesson From Microsoft
[Business:Customer-Service] Become indispensable to your customers and they'll stay with you forever. This article offers a real-life example of how one company does that very well.
- To Deliver Amazing Service Remember What You Control
[Business:Customer-Service] One of the biggest obstacles we face in providing amazing customer service is spending time and energy changing things we cannot control. To be most effective we need to focus on where we can produce the results we want. Here are some tips to do that.
- Improve Customer Service by Focusing on Small Changes
[Business:Customer-Service] Improving customer service does not always require massive changes. More often small, incremental changes will produce the outcomes we want.
- Leave the Spam Out of Your Customer Service
[Business:Customer-Service] As customers, we are constantly under attack from companies offering us things. And most of the offers have no relevance to what we want. They're just throwing mud. This is spamming. It's not customer service. And it will drive customers away if it continues.
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