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Joan Curtis - EzineArticles.com Expert Author
Dr. Curtis has done leadership consulting for over 20 years. Her new book, Managing Sticky Situations at Work will be released in May 2009 by Praeger Press. This book debuts the Say It Just Right Communication Model.
She's an expert in all areas of communication, particularly, dealing with conflict, public speaking, team management, interviewing.
[View Joan Curtis's Extended Author Bio]
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- Sticky Situations With Subordinates
[Business:Management] Employees don't leave jobs, they leave managers. If you have a bad, frustrating boss, you might leave your job even if it is a good job. With the costs for hiring and training new people soaring each year, organizations are looking for ways to retain employees. If you've ever had a job where you said, "I really love my job, but my boss is driving me crazy," then you understand how important it is for bosses to learn how to deal with sticky situations involving subordinates.
- The Fear of Saying it Just Right
[Business:Workplace-Communication] Why are we so afraid to say what we need to say - when we need to say it? Why do we let things go on so long? If you have a sticky situation, don't let it get stickier. Instead, gather up your courage and confront it with compassion and curiosity. Listen to the other person's point of view.
- Managing Sticky Situations in the Classroom
[Relationships:Communication] Fall is in the air and the school doors are about to open. For many, this year offers some unique challenges. Many schools are facing budget cuts and some personnel cuts. Another issue that today's schools face is parent and teacher conflicts. Many parents expect their children to get a certain level of attention. What can you do if you find yourself confronted with these kinds of sticky situations?
- Sticky Situations and Nonverbal Cues
[Business:Workplace-Communication] In today's world, where most of us multi-task our way through life, stopping to really hear another person seems impossible. As we examine communication, you will see how important it is to stop doing whatever it is you are doing, to set your antenna in the direction of the speaker, and to assign your thinking mind the job of listening. No wonder we encounter so many sticky communication problems.
- Six Tips to Manage Sticky Situations at Work
[Business:Workplace-Communication] When your boss asks you to do something that you feel is unethical, what do you do? If you spot two co-workers having an intimate lunch, what do you do? How do you handle telling a long-time employee that his job has been eliminated?
- How Personality Affects How You Handle Sticky Situations and Say it Just Right
[Relationships:Communication] To better understand the Say It Just Right (SIJR) Model, since people are different, you must know more about the people you are "saying it" to before you apply it to sticky situations. These differences require that we not only understand what to say and how to say it, but also to whom we are saying it.
- Social Media and Relationships
[Internet-and-Businesses-Online:Social-Media] Whenever you read anything pertaining to social media, you'll read about relationships. On Facebook you can only invite your "friends." LinkedIn will not allow you to connect with people you do not know. Twitter gives you more freedom; you can follow anyone you want, but they may not follow you back. It's all about building and sustaining relationships. All this leads me to think about the importance of relationship in social media.
- What is it You Do?
[Business] As a coach the main problem I encounter with my clients is coming to grips with what they do and why they do it. Most of us know what we do but to say it in a way that engages people is another thing entirely. Here are some tips I've learned about developing your quick, elevator speech in an engaging manner.
- Sticky Situations With Clients
[Business:Customer-Service] A customer breaks his word, chews out someone on your staff or keeps calling you in the middle of the night. What do you do? Do you shrug it off, remembering the customer is always right? When looking at sticky situations with clients, we sometimes decide to put our heads in the sand. Even though we worry about losing valued clients when we face sticky situations with them, we have choices.
- The Um's Have It
[Writing-and-Speaking:Public-Speaking] Even the most famous among us have struggled at one time or another with pesky filler words. At first we may not have noticed them. At first we thought we were as good a speaker as the next guy. Suddenly, however, someone pointed out our frequent, "um" or "ah" or "basically". It doesn't matter what the filler is, it's still a word that fills up an empty space in our communication.
- What Do You Know About Social Media?
[Internet-and-Businesses-Online:Social-Media] What do you know about social media? Before you answer that question, let me tell you that you know more than you may think. Social media is simply another way for us to communicate and connect with one another. If you are a smart communicator and understand the power of connections, you already know a lot about social media.
- You Are What You Wear
[Business] How do you tell someone what not to wear? When it comes to looking professional, many factors come into play. Our appearance tells a lot about us; remember you are what you wear. What message do you want your appearance to say about you and your personality?
- Listening With Your Heart, Not Your Head
[Self-Improvement] What is the biggest communications challenge my clients face? The simple answer is listening; their heads get in the way. Often, the response I get tells me that my clients are not listening with their hearts, which requires a different kind of listening.
- Strong Meeting Management Means Strong Leadership
[Business:Productivity] Are your meetings productive or a huge waste of time? Here are tips for making your meetings more efficient and productive.
- How to Stay Cool When Speaking in Public
[Writing-and-Speaking:Public-Speaking] This article will put that universal fear of public speaking in the proper perspective and give you some tips for turning the fear into positive energy. Understanding the paradox about fear and effectiveness, speakers can embrace their fear and use it to propel, rather than paralyze. Fear then becomes the energy, the enthusiasm, the spark, our friend.
- Conversations - When to Hold 'Em, When to Fold 'Em
[Relationships:Communication] How many of us have walked into a room full of people and wanted to turn around and leave? When I think about networking events, my heart freezes. Didn't our mothers teach us not to speak to strangers? Yet, in this article we're going to examine how to talk to strangers.
- How to Give a Speech Without Notes
[Writing-and-Speaking:Public-Speaking] If you prepare and practice and leave your notes on the podium or in your pocket, you will discover that speech making is actually fun. Your brain loves the exercise and you will know that no matter what happens to that little note card, you will successfully deliver your speech by following these tips.
- No Punching, No Running - Communicate! How to Resolve Conflict
[Relationships:Conflict] What is the best way to handle conflict? Your mother told you not to hit anyone, and your dad said don't you dare run. When you enter the workforce and you face a conflict situation, what choices do you have? In real life, we cannot beat up our opponents. If we do, we might find ourselves in custody. Some of us do decide to "get even," which often isn't the best choice either. If we "turn tail and run," we kill our self-confidence.
- The Challenge of Leadership
[Self-Improvement:Leadership] What does leading others mean? Most people who become leaders do so suddenly. Perhaps you were always "it" in the first grade. Becoming "it" means others see you as a leader.
- Speaking Up With Confidence
[Writing-and-Speaking:Public-Speaking] The power of the vocal message is often forgotten. Adding power to your voice is as important as adding power to your visual and vocal message. Here are ten tips for adding credibility to your voice power.
- The Perils of PowerPoint
[Business:Presentation] As presenters, we are grateful for the technology PowerPoint offers us. Now, we must be diligent not to abuse it. Beware of the perils of PowerPoint! This simple guideline will propel your presentations to a new dynamic level.
- How to Engage Your Audience
[Writing-and-Speaking:Public-Speaking] The premise of learning is experiencing and doing. Participants come into a learning environment with the expectation that they will be engaged in a learning experience. As public speakers, how do we engage the audience when there are obstacles, such as very large groups or when we are in a teleconference environment? Let's look at some tips for audience engagement that you can add to your bag of tricks.
- Should You or Shouldn't You - The Office Romance Dilemma
[Business:Workplace-Communication] Now that we no longer have a male-dominated workforce, we are facing new questions and dilemmas. Perhaps the questions are not so new, but they have taken a new turn. In the past, say 15 to 20 years ago, office romance of any kind was considered taboo.
- Turning a Group of Individuals into a Team
[Business:Team-Building] When I became a team leader, I quickly learned that there was more to teams than I'd realized. Although I had been on many teams, I had never realized what it took to manage a highly functional team. People do not always respond the way we think should. By learning the team development process, you will learn how to turn a group of individuals into a team.
- Women in the Workplace
[Business:Workplace-Communication] In today's workplace women have a unique role that has evolved over the last twenty years. In the past the "feminine" ability to nurture and to be empathetic were frowned upon or seen as weak. Today both men and women enter the workplace with a totally new set of rules. What are those rules and how did they evolve?
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