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Jeffrey HS Lee - EzineArticles.com Expert Author
Jeffrey is a IT Service Management consultant with more than 20 years of IT experience with a global IT company. He holds a bachelor's degree in Electrical Engineering and ITIL certifications. He is currently engaged as a ITIL trainer.
Jeffrey's hobbies includes Koi keeping, gardening, watching English Premier league soccer and is a proud owner of two Cavalier King Charles spaniels.
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- Examples of Criteria For Triggering an IT Escalation
[Business:Management] "Escalation" is often mentioned when dealing with incident and problem management processes. Criteria for triggering such escalations are very much organizational dependent.
- 6 Plants to Grow in Your Koi Or Fish Pond
[Pets:Fish] Most pond keepers, including myself, would like to keep some plants in their Koi ponds so as to have a pond that looks natural and able to blend with the overall garden. However, Koi and water plants generally do not go well together as Koi eats plants or will likely disturb the soil in which the plants are growing. Here are 6 plants that I have successfully kept with my Koi.
- The Importance of Having an Escalation Management Process
[Business:Management] "Escalation" is often mentioned when dealing with Incident and Problem Management processes. The ITIL Incident Management process talks about Hierarchical and Functional escalations but did not call out "escalation management" as a separate and important ITIL process within Service Operation. Escalation Management is closely related to and supports the Incident Management, Request Management and Problem Management processes. It is an important process that should be treated with equal or greater focus as compared to these other well-defined ITIL processes.
- Steps and Tips on Implementing ITIL Problem Management
[Business:Management] ITIL defines an "Incident" as any unplanned interruption to an IT service or reduction in the quality of an IT service and ITIL defines a "Problem" as the cause of one or more of those incidents. The primary objectives of taking on Problem Management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. This articles describes the steps and provide tips on implementing ITIL Problem Management.
- Water Quality Testing For Koi Or Fish Pond
[Recreation-and-Sports:Fish-Ponds] Water quality testing is important, especially when you are starting a new fish pond or filter. This is the time when the bacteria in the biological filter are trying to grow and establish the biological filtration action. Ammonia and nitrite will be present in the pond during the initial stage of nitrogen cycle. During this time, risk of fish fatality is high.
- Regular Koi Pond Maintenance Tasks
[Recreation-and-Sports:Fish-Ponds] Regular Koi pond maintenance is key to a beautiful pond and healthy fish. It consists of the following tasks.
- Economic Downturn is a Time For Training and Certification
[Business:Career-Advice] In boom time, training and certification may lead to salary increase. However, in an economic downturn, salary is often frozen or cut. That does not mean a person should not invest in training and certification. In fact, it may even be more important!
- Koi Pond Or Water Garden? Why Not Have Both?
[Recreation-and-Sports:Fish-Ponds] Most Koi keepers will tell you that Koi and water plants do not go well together. There is some truth in it as Koi eats plants. Through proper pond design and plants selection, it is possible to have a pond with both koi and water plants.
- Why Not Take on Problem Management (As Defined by ITIL) During the Economic Slowdown?
[Business:Management] With the current economic slowdown, many new projects and systems may be put on hold as company will be looking into measures to reduce cost and improve efficiency. These may mean that some staff may have less work assigned or made temporarily or permanently redundant. Instead of considering staff reduction, why not get these staff to work on Problem Management (as defined by ITIL) during the economic slowdown?
- Planning and Conducting an IT Service Management Assessment - Steps Involved
[Business:Management] Planning and conducting an IT Service Management (ITSM) assessment is a key activity undertaken when an IT organisation aims to improve its IT service effectiveness and business value. The key steps involved are highlighted in this article.
- Planning and Conducting an Initial IT Service Management Assessment - Factors to Consider
[Business:Management] There are many types of IT Service Management (ITSM) assessments in the market ranging from quick and inexpensive self-assessments to complex, detailed and expensive investigations led by ITSM consultants or experts. This articles describes some factors to consider when planning your initial ITSM assessment or planning your ITSM project.
- Koi Pond Maintenance - Need For Regular Partial Water Changes
[Recreation-and-Sports:Fish-Ponds] Whether it is a pond or an aquarium, regular partial water change is recommended. This articles explains why regular partial water change is recommended for Koi ponds and provide some pointers in carrying out the water change.
- Planning Your IT Service Management Project - Need For an ITSM Assessment
[Business:Management] Implementing IT Service Management (ITSM) is like going on a journey. Trying to implement ITSM without doing an ITSM assessment is like embarking on your journey without knowing where you are at the beginning. Not a good way to start.
- Photographing Your Koi
[Pets:Fish] Most hobbyists will take pictures of their Koi from time to time. This is to keep a record of their growth and pattern changes over time. Others will do it to share the beauty of your pets with friends. These are normally taken with the Koi in the pond. Sometimes, you may take the pictures of them in a plastic, blue bowl. These pictures are normally of a single fish and are called "blue bowl" photographs. Commercial fish breeders or traders often do this to show the fish to prospective buyers or to sell their fish over the internet.
- Planning Your ITIL Implementation - Which ITIL Processes Shall We Implement First?
[Business:Management] Which ITIL Processes Shall We Implement First? This is a frequent question that is asked and you get no definite answers from the ITIL experts. This article describes various approaches that will help you plan your ITIL implementation.
- Change Management Or Configuration Management - Which ITIL Process Should Be Implemented First?
[Business:Management] It would be ideal to be able to plan and implement both Change Management and Configuration management processes concurrently. This article describes why you may choose to postpone the Configuration Management process implementation and focus on getting Change Management process up and running first.
- Koi Environment Needs - Considerations When Designing Your Koi Pond and Filtration System
[Recreation-and-Sports:Fish-Ponds] If you are serious about Koi keeping, then continual good water quality is must to maintain your Koi at their peak condition. A pond for keeping Koi has more stringent requirements compared to a normal garden pond and this article describes these requirements.
- ITIL V3 Intermediate Certification - Examination-Taking Tips
[Computers-and-Technology:Certification-Tests] The ITIL V3 Intermediate courses and certification examinations are newly launched in most countries. The examination requires the candidate to answer Eight (8) multiple choice questions. Sounds easy but it is NOT.
- ITIL Foundation Certification Examination Taking Tips
[Computers-and-Technology:Certification-Tests] The EXIN or ISEB ITIL Foundation examination comprises of 40 multiple choices questions where an answer out of 4 possible answers given has to be selected. One mark is given for a correct answer and no marks are deducted for an incorrect answer. Time allocated is 1 hour and a score of at least 26 marks out of 40 is needed to pass.
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