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Dennis H Lewis - EzineArticles.com Expert Author
Dennis H. Lewis graduated cum laude in mathematics from University of Texas at Austin.
For the past twenty years he has been living and working in Alicante, Spain. He currently runs three companies in the Spanish market.
[View Dennis H Lewis's Extended Author Bio]
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Dennis H Lewis Email Alerts
- What's Wrong With Your Customer Service Surveys?
[Business:Customer-Service] Most customer service surveys aren't incredibly effective. In fact, the sad truth is that many are just plain wastes of time. They don't provide meaningful data on which to base solid decisions, and at the worst they can mislead you into taking steps that you otherwise wouldn't do.
- Doing Customer Service Surveys? How to Get the Most From Customer Service Surveys
[Business:Customer-Service] Customer service surveys are tough beasts to tame. While undoubtedly the basis of any serious customer centric business strategy, often the most earnest efforts to measure and track customer satisfaction end up being, at best, monstrous wastes of time. Even worse, at times they point in entirely erroneous directions.
- Five Key Initiatives Which Will Dramatically Improve Your HCAHPS Scores
[Business:Customer-Service] HCAHPS isn't just a system designed to inform the public about patient opinions in hospitals. In fact the most relevant aspects of the program are financial. The results of the HCAHPS scores are now used by medicare in its value based purchasing program which directly affects the reimbursement payments that hospitals receive from medicare. The results of the HCAPHS survey represent a difference between $300.000 and $2.000.000 dollars a year for each hospital. Here are five strategies which can give your HCAHPS scores a significant boost.
- What Are the Essential Components of a Great Customer Satisfaction Survey?
[Business:Customer-Service] You've decided to measure your customer satisfaction (smart choice) and now you're wondering what you should include in the survey. Obviously, selecting the right questions is essential if you want to get meaningful results for your efforts.
- How Many Questions Should You Include in Your Customer Survey?
[Business:Customer-Service] You've decided to go to the trouble of measuring your customer or employee satisfaction, and now you need to assure that you're efforts will provide meaningful and significant results. I am well aware that this isn't an easy proposition, and that in order to be successful you must find an adequate balance between the number of questions and the time needed to respond.
- Launch Your HCAHPS Scores With Realtime Measurement
[Health-and-Fitness:Healthcare-Systems] If your objective is to establish your organization as "Hospital of Choice" in your area, it is essential that you launch a realtime patient satisfaction measurement program. This program will allow you to incorporate patient satisfaction tracking into your daily interactions with patients. This way you will be able to detect problems and implement corrections before they can affect your official HCAHPS scores.
- How Often Should You Measure Your Customer Satisfaction?
[Business:Customer-Service] Most companies don't measure their customer satisfaction at all. At best they rely on conversations with salespeople and keep an eye on the number of complaints received. In fact, the strongest indicator of customer satisfaction that they have is their customer attrition rate. How many customers have you lost in the past six months?
- Can Measuring Customer Satisfaction Be Easy and Affordable?
[Business:Customer-Service] In an tough economy like this, everyone knows that customer satisfaction is vital. Just like you, your customers are reviewing every expense and questioning every long-standing decision. This means you must do everything possible to not lose your valuable paying clients. Studies show it costs 12 times more to win a new account than to maintain an existing one.
- Customer Satisfaction Means Survival
[Business:Customer-Service] It's more important than ever to implement a proactive customer satisfaction measurement system in your business. Right now your customers, just like you, are placing every expenditure under the microscope. If a dollar can be saved, or a payment postponed, you can be sure they are considering it very seriously. Everybody is questioning the fundamentals of their business models and even the most enduring relationships are being revised. When money is short, you can be sure that cashflow is the highest priority.
- How to Save Money Tracking Employee Satisfaction
[Business:Customer-Service] Any business owner who has tried to measure customer and employee satisfaction on a regular basis has learned that the task isn't easy nor cheap. Although at first glance it may seem simple, to gather useful and meaningful information requires hard work, dedication and a non trivial expense.
- Kolbe Index - Are You Playing Your Cards Right?
[Self-Improvement:Techniques] First of all, it's important to accept that you can't change a person's basic characteristics. Behaviors can evolve over time, but you'll always be the same person at heart. In your personal, professional or any other type of relationships, give up trying to change the other person. It's a complete waste of time.
- Postcard Marketing - Will They Open the Envelope?
[Business:Marketing-Direct] As with any marketing initiative, the most important achievement is gaining your customer's attention. Even something as simple as a postcard must overcome the natural tendency to "ignore the message". Experts estimate that the average American is blasted with 3000 new market messages every day.
- iPhone Marketing - Put Your Blog on Their iPhone
[Internet-and-Businesses-Online:Internet-Marketing] Typing your URL on the iPhone is just a pain. Wouldn't you get more traffic if they had an icon on their homepage? In the second place, do you think your readers want to spend their time squinting, pinching and aiming with their fingers just to see what's new on your blog? To do iPhone marketing the right way, you need a simple application which puts your new posts right in front of their noses.
- What is Marketing? If You Aren't Sure, You're Losing Money! (No Matter What You Do)
[Business:Marketing] Curiously the area of sales suffers under a stigma outside of the business world. Intellectuals, professionals and blue collar workers all look down on the "salesmen". The activities used to sell products earn marketing professionals the fame of being "greedy" of having "bad taste" and being "a race apart." These common misconceptions stifle the progress and achievements precisely of those that propagate them.
- Business in Spain - The Spanish Notary Public
[Business:International-Business] One of the most important business institutions in Spain is the public notary. Unlike in the United States, where almost anyone can become a Notary Public (my Mom was one), in Spain not only must you possess a law degree, but you must pass a very stringent access exam. Only then can you opt for a position of "Notario".
- What's That Naked Lady Doing There?
[Travel-and-Leisure] In Spain the attitude towards many topics is much more relaxed than in the States. Just go up to any newsstand and you'll probably see more skin than in some "liberal" bookstores. However, this attitude doesn't mean that Spaniards are actually very liberal in their behaviors.
- Mierda! Did You Forget to Say Hi?
[Reference-and-Education:Languages] Saying hi is an important Spanish custom. If you want to learn more about Spain's culture and how to do business with Spanish business people, have a look.
- Did You Know Spaniards Never Go Barefoot?
[Business:International-Business] I've been living in Spain for almost twenty years. My wife is Spanish, my colleagues are Spanish, my customers are Spanish and by businesses are Spanish. Over these years I think I've learned quite a bit about "being Spanish".
- Do You Talk Politics in Spanish?
[Business:International-Business] Want to know the four keys to Spanish politics? In order to be successful doing business in Spain, it's a good idea to understand the political forces in play.
- No Logbooks, Please!
[Business:International-Business] Spain hasn't been subjected to three decades of ambulance chasers, torts and lawsuits. They just aren't as uptight as Americans are. If you want to be successful doing business with the Spanish-speaking world you must learn to appreciate their customs and culture.
- Are You Brave Enough to Have Lunch in Spain?
[Business:International-Business] Your first business lunch in Spain will be a fantastic and unforgettable experience, just don't get carried away. If you understand the Spanish culture and etiquette you're on your way towards making lot's of money in the Spanish-speaking world.
- Talk About Money? Don't Be Crass
[Business:International-Business] If you want to make money in the Spanish-speaking world, you've got to stop talking about it. It's fine to drive a Ferrari or wear designer jeans, just don't let them see the price tag!
- Have You Found Common Ground Yet?
[Business:International-Business] When you first greet someone in Spanish, you should understand and follow a few simple rules to make a great impression. This can be the difference between making the sale and missing out completely.
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