The Ingredients For a Great Restaurant

All great restaurants share similar characteristics. It does not matter if it is a mom and pop lunch place or a five star fine dining establishment, the secrets of success are the same. Great food and great service in a comfortable setting. Offering a consistently good product will keep people coming back time and time again.

Forbes Magazine says that Starbucks should be the model for anyone considering entering the restaurant business. The company provides a consistently good product and takes excellent care of employees who are the face of the business. Starbucks is one of the few in the industry to offer employees health care benefits if they work 20 hours a week and have been with the company for 90 days.

The lesson learned from Starbucks is to never compromise your product. Each meal you serve should be treated like your future depends on it because it does. One bad dinner or inadequate service and you may have lost that customer forever. Many of the new start up restaurants will fail and the reason is because there wasn't as much attention paid to detail on day 365 as their was on day 1. In the restaurant business, there is an old saying "you are only as good as the last meal you served."

For restaurant operators this means treating every day like it is opening day. As a manager you must scrutinize every aspect of operations and make it clear to you staff that excellence is expected. From food preparation to presentation you need to be checking to make sure that everything that is being done is up to your standards. You must supervise to be sure that tables are being properly cleaned and turned over quickly to cut down wait times. There is no task that is too small, down to making sure that the bathroom is well stocked with towels and toilet tissue.

The number one ingredient for a successful restaurant is an active diligent manager who has a handle on all aspects of the operation. This means checking the food and supplies coming in the back door as well as making sure the customers who come in the front door leave satisfied.

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