The service and call center industry has made accelerated to its current stage all over the world. It has seen radical changes which challenges technology provider to develop softwares that would meet and at times surpass expectations. The industry has seen amazing growth in the number of companies who ventured into this business, making customer loyalty a task to be reckoned with. With the growing industry also comes the non-stop development and improvements in existing call center solutions which includes hosted predictive dialer. Numerous developers came up with their own solutions mainly directed at the industry's main task. Several solutions claim to be the best while others boast of awards received by their product, but the real question is which is which?

SpitFire Predictive Dialers by OPC Marketing promotes that they are the most affordable call center solution in the market today. Their system can intelligently calculate the length of calls and will not initiate a call while agents are still on the line attending to customers. The system places a call and will only pass the same when a customer picks up on the other end of the line. Manually dialing a number would take the same amount of time as an agent talking to two people connected through predictive dialing, thus increasing agent productivity by 150% to 400%. SpitFire keeps a log of vital information like do not call lists and organization of sales data, leads, call backs, etc which helps the agent in determining the best time to complete the task. The system gives real-time feedback report accessed by the campaign managers to help them monitor calls and optimize agent performance and productivity.

Another predictive dialer that declares superiority over its rivals is Vocalcom's Hermes Eagle which promises a 70% increase in their client's productivity. It manages outbound calls detecting answering machines and leaves automatic messages on voice mails. The system also features a range of tools for call scheduling with call-back rule management, broadcast calls, automatic call recycling, automatic SMS, fax, email sending and also integrates a Do-Not-Call list that is compliant with the government DNC list legistlation. The Hermes Eagle similarly allows real time supervision feature of calls.

Alternatively, a lot more predictive dialer solutions are out in the market that prospective customers can now scrutinize and choose the best system that would meet their requirements. So with in this competition for supremacy in predictive dialer, the customer usually ends up as the winner.