Platinum Author
There is absolutely no way you can avoid difficult customers - some people are nit pickers and live for making life difficult for sellers whether on eBay or in a traditional brick and mortar store. It is not unusual that you get negative or neutral reviews from customers - please understand that some people may not be satisfied with your services and there are those customers who are not aware of how eBay's rating system works.
Frankly speaking, there is really no way to keep all your customers satisfied because some people are downright impossible to satisfy. So, in this article you will be learning how to satisfy over 90 percent of your customers on eBay. That said, here are some tips that will make you a really a happy and productive eBay businessman or woman with a lot of repeat business.
Pay proper attention to description details, this is really pertinent. One of the biggest problems faced by sellers on eBay is the inability to properly describe the items that they are selling. Whatever you plan to sell on eBay, whether it is a piece of clothing or gadgets, NEVER, EVER skimp on your descriptions of the products/items. If the product is fairly used, make sure you take the time to point out any damage (if any), no matter how small or inconsequential it may be - you do not have to lay emphasis on this. You should emphasize that the item is as good as new, but make mention of the little nick that is barely noticeable, on the side of the case. In a lot of cases, people will really not care and go on to buy the item anyway. But, if you fail to mention it, you will only be asking for real trouble.
Make sure you offer clear photos of the item(s). Do not be scared of taking pictures of your items, particularly if the item has been used and especially it also has some type of damage.
Shipping goods on time is also a great way to satisfy your customers on eBay. You can set up a schedule and ensure that you emphasize it on your eBay listing that you ship only on those days. Make sure that you mention that you do not ship on a different day because of your other obligations, and this happens to be a problem, suggest that the customer look elsewhere. You will notice that your customers will truly appreciate your honesty on this matter and you will not lose business for it. But, if your shipping is somehow delayed and you do not inform your customers in advance, you will find yourself trying to get out of a lot of trouble.
Make sure you answer questions. If a customer or prospective customer takes the time to write you, do no wait to reply them. Make sure you reply as soon as you can.
One of the most effective ways to satisfy customers on eBay is to offer a "return policy". Usually, top sellers on eBay who offer return policies, ask the customers to cover the cost of shipping in both directions but they offer a full return.
Make sure you ask customers how they would like you to be of service to them. Most importantly, be totally honest with your customers and they in turn, will be loyal customers.
About this Author
Chris Bowser has a passion for everything eBay. Chris has mastered how to use eBay and as a result he now lives a life where he is his own CEO. Today, Chris shares with his students how they too can use eBay to take control of their life & finances. To discover more about Chris Bowser & his secrets visit http://www.InsiderOnlineSecrets.com/secret/secret_2.html
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