Drive-Thru Headsets Facilitate Communication to Improve Order Accuracy & Employee Productivity

Good communication can help any restaurant be more successful, but in the QSR industry, where every second counts, clear, effective communications are paramount. Drive-through headsets are a convenient, cost-effective way for operators to enhance communication, and run a more efficient, profitable restaurant.

Today's drive-through communications have come a long way from the static, tinny speakers and analog headsets of the past. Today, headsets with digital technology are helping drive-through staff process orders with greater speed and accuracy than ever before.

New headset technologies are even improving on digital sound clarity, with features like enhanced noise and echo cancellation that virtually eliminate distracting ambient noise during order taking to increase accuracy. And some headset models offer multi-channel communication, allowing multiple crewmembers (up to 4 in some cases) to talk simultaneously. The enhanced communication helps to speed up order processing and boost crewmember efficiency (eliminates task duplication and "I thought you were doing that" mishaps).

Digital drive-through headsets are offered in wireless and belt-pac models. Wireless headsets offer increased mobility and comfort for employees, with some weighing as little as 4.75 ounces! On belt-pac models, a discreet wire attaches the headset to a compact transmitter that clips onto the wearer's belt. And when we say compact, we mean small... some models fit into the palm of your hand!

Drive-through headset systems are also available with accessories that can further enhance restaurant efficiency, and aid in management as well.

• Listen-only Headsets: Allow kitchen staff to listen as orders are being taken
• Telephone Interface: Managers can take phone calls on their headset while they manage the restaurant's business
• Headset Adapters: A convenient adapter allows the manager to use their personal cell phone headset

From clearer, more coordinated communications, to greater order accuracy and management efficiency, a drive-through headset system can take your Quick Service Restaurant to the next level.

For more information, visit www.hme.com.