In a well-known study, 3,000 people were asked what frightened them most. The number one answer was "public speaking".

Poor communication skills can create chaos in the workplace. The very reason for communication is to be understood. To get positive results, speakers need to understand the effect of their words on others. Listeners need to understand what they hear by avoiding quick judgment and misinterpretation. Strategies for making sure communication is clear and direct so that listeners receive information accurately.

Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The Defensiveness chain that is created impairs communication and reduces productivity. Communicating Non-Defensively shows five essential skills that promote a productive work environment.

1. How to disengage from a defensive position

2. How to empathize and disarm a defensive person

3. How to inquire and focus on the issues

4. How to disclose ones own needs and goals non-defensively

5. How to depersonalize the issues

Good verbal communication isn't automatic: we must work hard at it. The ability to speak effectively is one of the most powerful tools for personal and professional success. And because people who speak effectively are perceived as leaders. The four main components of effective speaking for an audience of any size are as follows:

Mental Effectiveness

Visual Effectiveness

Vocal Effectiveness

Verbal Effectiveness

Together, these components make sure communication is clear and direct so that listeners receive information accurately.