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With businesses expanding so rapidly we need telephone lines that can not only cope with the load but also speed up things more to suit people's needs. This article talks about call center T1 lines and how it works to make contact centers more efficient.
T1 lines or T-carrier lines, developed by AT&T Bell Labs are exclusive copper or fiber optic telephone lines. These have the capacity to deal with more data and files as against standard telephone lines. Businesses like contact centers have benefited greatly from such lines. Call center T1 lines have improved the bottom line of call centers considerably.
T1 lines are made up of twenty four 8 bit channels consisting of 64 Kbps each. The main advantage of T1 lines are that they can be private and hence ideal for businesses like contact centers. Due to its reduced prices and easy accessibility, call center T1 lines are growing at a rapid rate every year. Although some initial costs are involved, by guaranteeing to make contact center workload easy and fast, the costs prove to be worthwhile.
Your call center T1 lines can be configured as per your choice. The fundamental configuration is called channelized T1 which offers 24 private phone lines per T1 line. These can be synchronized for both local as well as long distance services either as incoming alone or outgoing alone or as both. However, this configuration does not come with caller ID or Automatic Number Identification (ANI) features as the 24 channels are completely used for holding voice conversations.
A more advanced T1 line configuration is the T1 PRI or Primary Rate Interface. Also channelized into private telephone lines, a PRI line can carry 23 simultaneous calls instead of 24. The twenty-fourth channel is designated as a data channel to serve those 23 voice channels. To enable call set and tear down speedier, all dialing information is passed through the data channel. The Caller ID or ANI information is recognized in the data channel at the receiving end. The same can be provided to display units which disclose details of the person calling. Similarly, it can also be fed to a Computer Telephone Integration system which enables customer information to be displayed on the agent's screen on the basis of the incoming call number. The advantages of dedicated call center T1 lines are reasonable WAN speed, lesser costs, faster Internet time, rise in profits, increased productivity of employees as they can finish more online tasks, absolutely no waiting time and hence expansion in your business.
The best way to find out what kind of service and cost is right for your call center T1 lines, look for T1 consultants and obtain competitive quotes and evaluate accordingly.
It is a must to compare costs for call center T1 lines as there are plenty of service providers with different rates and offers. Don't look for what you can get free but how much you will be paying on a regular basis over a long period of time.
About this Author
George Yee is a consultant for call center t1 lines. To learn more about this topic, visit www.T1Market.com for free information in finding the best technical solution for your requirements.
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